Mareeha

Jangda

Houston, Texas *****

832-***-****

adm1aa@r.postjobfree.com

Flexible and versatile professional with

expertise in serving as point of contact

for prospective clients, building rapport

with clientele, understanding corporate

values and driving sales. Fluent in

English, Urdu, Hindi, knows

intermediate ASL

Contact

Summary

Professional Experience

Apple Inc.

Technical Specialist

02/20-Current

Apple Inc.

At Home Specialist

08/2020-03/2021

Troubleshooted, diagnosed and set repairs for Apple iOS, Watch OS, and iPad OS hardware and software averaging 15 calls per day Swiftly and successfully resolved conflict resulting in 100% customer satisfaction throughout three quarters

Followed up with customers to verify optimal customer satisfaction post problem-resolution.

Recommended best practices to optimize device towards customer's needs

Apple Inc.

Product Specialist

08/2019-02/2020

Utilized Apple steps of service to enhance the the customer journey on average of 20 customers per dayCreated a custom solution for every customer

Established rapport to ensure all Apple services were being offered to each individual concern

Analyzed customer feedback for Apple Card Installments to aid Willowbrook team in achieving top Apple Card Monthly Installments through Market team

Uncovered needs of business owners to provide them with exceptional introductions for Business at Apple program. Education

Lone Star College System

HONORS A.S.

05/2020

Kingwood Recipient of

Chancellor's Fellow

Scholarship

B.S.

Current

Cybersecurity

Skills

• Works well under pressure

• File management

• Client relations

• Data entry

• C++

• Transcription and dictation

• Time management

• Word Processing

Performed troubleshooting, diagnosis, and repair of Apple iOS, iPad OS, and watch OS hardware and software averaging 21 minutes per customer session

Improved customer repair experience by utilizing product knowledge to provide personalized recommendations that lead to Apple Care plus, Apple Card monthly installments, and sales revenue Utilized unique tactics to demonstrate the benefit of Apple Card to meet target goals and improve customer loyalty

maintained and enforced strict and up to date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction

Other Experience

Customer Experience Coordinator - New Look Salon & Spa

(Houston, TX) June 2015 - May 2019

Contact this candidate