FRENZ EZEKIEL R. DE VERA

#** **** ****** *.*.Gonzales Village, San Bartolome

Novaliches Quezon City

Contact Numbers: 091*-***-****/ (02)855-999-14

Linkedin: linkedin.com/in/frenz-ezekiel-de-vera-3535b8213 E-mail Address: adm17l@r.postjobfree.com

OBJECTIVE:

To obtain a position where I could effectively apply my skills and knowledge I’ve learned and to give the opportunity to work productively and accurately in your company. EDUCATIONAL BACKGROUND

TERTIARY: University of the East, Manila 2011 - 2015 Bachelor of Arts in International Studies

2219 C.M Recto Ave., Manila, Philippines

SECONDARY: Grace Hope Learning School 2007 – 2011

Novaliches, Quezon City

ELEMENTARY: Grace Hope Learning School

Novaliches, Quezon City

2001 – 2007

QUALIFICATIONS

Experienced in using MS office, Google sheets, and Libreoffice

Experienced in CMS Supervisor R18 and Nice IEX

application

Experienced in using IEX Web Station

Good interpersonal and intrapersonal skills

Bilingual in Filipino and English

Basic Spanish, Nihongo, Mandarin

WORK EXPERIENCE:

Customer Service Representative (July 20 2015 – April 05 2016) Expert Global Solutions - Credit One Bank

- Provide good service for every card member regarding with their payments

- To provide customer support services on the company’s platforms

Pacific Global Medical Center (May 17 2016 – August 02 2016)

- To provide comprehensive and quality professional healthcare service in an environment of integrity, dedication, compassion, and camaraderie

Customer Service Representative (August 08 2016 – January 10 2017) Convergys – Telstra

- Handling customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

Customer Service Representative (May 26 2017 – March 03 2019) Wipro – British Telecom

- Responsible for reaching out to customers to collect payment for overdue bills, Acts as the liaison between creditors and customers and manages overdue account Wipro -Google - (March 03 2019 – October 11 2019)

- Responsible for user-generated content submitted to an online platform. To make sure that items are placed in the right category, are free from scams, doesn't include any illegal items, and much more

Wipro -Team Lead - United Healthcare Group (October 11 2019 – November 21 2020)

- Assemble team members with a combination of skills required to accomplish goal

- Develop a strategy by which team members can use to reach the project goal

- Assign tasks to team members including those that he/she will manage

- Determine completion timeline and monitor progress to ensure project is on track

- Communicate progress to upper level management

ORGANIZATIONAL ACTIVITIES

AFFILIATION

International Studies Society (ISSO)

- Art Committee

University of the East (Alumni)

- Member

CERTIFICATES

Wipro - British Telecom

Best in Customer Thermometer (June 2018 - August 2018) CHARACTER REFERENCES

Rizzel Bardenas

Trainer, Wipro

Contact details: (092*-*******

Jerica Andrea Lopez

Team Lead, Wipro

Contact details: (091*-*******

Contact this candidate