Yogesh Nikhade

adm16e@r.postjobfree.com

Contact- 898-***-****

Address- Vishrantwadi, Pune.

EXPERIENCE SUMMARY

Over 7 years of Application Support experience of L1 and L2 Level expertise with one of the market leaders i.e. AT&T, U.S.A. & IDEA Cellular Ltd. in Telecom domain on Production Supports rotation in a 24x7 environment.

Making chatbot automation scripts to improve productivity through use of

oShell scripting using bash, Python scripting

oHTML, SQL, and IBM Tivoli (TWS Conman)

Experience in Scheduling, Controlling, Monitoring the batch processes via centralized scheduling platform, and fixing the job failures.

Participation in daily meetings with onsite/offshore team for better co-ordination among onsite-offshore team.

Experience in Incident/Change Management and monitoring tools. Hands on experience in creating, updating, and closing tickets.

Adhere to escalation procedures & follow up with development team when code change is required, or complex issues are faced.

To involve in the meetings conducted to discuss the scope, procedure, impact, rollback for maintenance activity, Release, Upgrade.

Handling Change Request Management activities such as Deployment, upgrade, and code push.

TECHNICAL SKILLS

Unix, Shell Scripting, Bash, Python

Apache Tomcat, Power shell.

SQL, HTML

Chabot Automation

TWS (IBM Tivoli), Conman

Webtrax, BMC Remedy, JIRA

Toad, Putty

WORK SUMMARY

June 2015 – Till date Amdocs 5.8 Years Scheduling Analyst

Mar 2014 - June 2015 IBM 1.3 Year Software Engineer

ACADEMIC DETAILS

B.C.A. (IT) from Nagpur University with 50.44%.

MBA (Information Technology) from Pune University with First Class (Full Time)

CURRENT EMPLOYEMENT DETAILS

APPLICATION 1:

End of Day Operations (EOD): Oct’17 to Present

Client : AT&T U.S.A.

Designation : Sr. Scheduling analyst

Description : Telecom Billing application for Voice, Data & SMS services for AT&T customers.

AT&T is the largest communications holding company in the world by revenue. It provides IPTV, HSIA, VOIP and Cingular Mobile Services End to End Testing is a System Integration Testing project which deals with complete flow of placing orders through various Front-End Systems used by AT&T.

Roles & Responsibilities:

Provided technical support on the telecom platforms.

Validate Job / Schedule requirements

TWS scheduling L1 and L2 Level expertise

Agent link/unlink with fencing.

Provided application support for project Release/Linux upgrades/Cyber Monday/I-phone release/Black Friday/Thanksgiving Day.

Handling team in absence of Team Lead. Handled many deployment and co-ordinate in various team.

Identify, correct, and advise on operational issues.

Coordinating with other teams to resolve issue & complete daily EOD map.

Responsible for addressing, diagnosing and resolving issues in given SLA. Also responsible for documenting the causes, analysis, and final resolution to the issues.

Responsible to flow all Jobs running for scheduled EOD map.

Handling CHARM activities such as up gradation and code push.

Preparing the shift reports and giving the handover to next shift personnel.

Working experience in rotational shifts 24/7 Production Support.

APPLICATION 2:

Amdocs Mobility Enabler Operation: Jun’15 to Oct’17

Client : AT&T U.S.A.

Designation : Sr. Scheduling analyst

Description : Telecom billing application for Mobility & Long Distance Voice for AT&T.

Application : Enabler Operation

Roles & Responsibilities:

Provide Pre-production and post-production application support ensuring smooth operations and SLAs are met.

Creating and monitoring Maps and Processes using the Amdocs monitoring tool (AMC).

Handling and reporting any issues and failures occurred in production.

Applying work around to Billing Cycles and monitor the execution for rating for different call types like Voice, SMS, MMS and Data etc.

Monitor process and servers that impact daily business operations and report malfunction to concern team.

Automated the process to reduce the manual work.

Coordinate with client and onshore teams for major releases and upgrades along with the several minor deployments.

Involve in the Upgrade, Maintenance Activities, Bridge and Triage issues effectively.

PREVIOUS EMPLOYEMENT DETAILS

APPLICATION:

Prepaid ODS: Mar’14 to June’15

PODS is application made using concept of streams as an ETL for transforming files from Mediation and making it available for loading. PODS application is to show near live data i.e. with only 5 min delay to the customer care officials regarding call, sms, recharge, adjustment and error details.

Client : IDEA Cellular Ltd

Position : Software Support Engineer

Payroll : Experis IT

Tools : Putty, Toad, XShell, Streams

Roles & Responsibilities:

To monitor application process.

To monitor and extract errors from the logs.

To restart ETL application & streams jobs if any new things are configured or application jobs run into unhealthy status.

Application maintenance and support with ticket resolution for production activities.

Working on alerts or incidents generated at runtime when job is getting failed.

Monitoring loading, bad files, sqlloader log/ error files.

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

(Yogesh Nikhade) adm16e@r.postjobfree.com +91-898-****-***

June’15 – Till Date with AMDOCS Development Centre India Pvt. Ltd. (Pune) Client: AT&T (U.S.A)

Involved in maintaining and supporting billing-based application. Technical support in overall production environment.

Mar’14 to June’15 with IBM (Pune)

Client: IDEA Cellular Ltd.(INDIA)

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