CV Nombasa
Resume:
MS. NOMBASA BIYANA
**A Wodehouse Str, Queenstown, 5320
Female
Driver’s License
+278*-***-**** / +278*-***-****
**********@*****.***
English, isiXhosa & Afrikaans
Willing to relocate
CURRICULUM VITAE OF MS. NOMBASA BIYANA
PROFESSIONAL EXPERIENCE
Frontline HOD
March 2021 - Current
HOD: Asset
Protection
June-2019 – Jan 2021
Retrenching
BUILDERS EXPRESS QUEENSTOWN
Role Summary
Open customer accounts (data capturing, document
verification, approval or referral)
In charge of 4 cashiers and banking clerk supervision Coaching and schedule management
Ensure banking and change requests are ready for g4s pickup.
Daily print, create, send for auditing and file Frontline, Banking and Debtor packs.
Ensure change is available for cashiers on request. Frontline management (manage switchboard, receive / sort mail and manage email correspondence), welcome and handle customer repairs and queries. Liaise with suppliers and contractors.
Weekly report on targets issued and provide feedback on missed targets
BUILDERS EXPRESS GONUBIE
Role Summary
Facilitate renewal of all Facility Permits prior to expiry thereof
Manage calendar for staff trainings
Asset Register management
Request quotations for repairs and
Raise purchase order numbers
Handle customer accounts, refunds and
queries (Stock management and ensure price
labels are up as advertised)
Act as procurement clerk (request, receive and
follow up on orders)
Promote and monitor safety in the workplace
Prepare for Health and safety meetings as well
as Shrinkage and Service Provider meetings
Adhere to all guidelines and requirements to
ensure compliance
EDUCATIONAL BACKGROUND
Diploma Human
Resource
Management
2021- Present
Currently Studying.
University of South Africa (UNISA):
Modules:
• Labour Relations, Human Resource Management &
Accounting
National Diploma in
IT (Technical
Applications)
2009
Completed.
Nelson Mandela University (NMU):
Modules:
• C#, Technical Programming, Project Management, Web Technology, Project & System Software.
Matric
2001
Completed.
J.A Calata Senior Secondary School:
Subjects:
• English Second Language, Afrikaans Second
Language, IsiXhosa, Biology, Mathematics & Physical Science.
ABOUT ME
I am an ambitious, goal-orientated,
hardworking, focused, solution-driven,
passionate and dedicated individual.
I am a team player that can also work
independently and highly motivated. I
am service oriented; I have the ability to
adapt and adjust to any environment.
ATTRIBUTES
Records and Database
management
Data collection, capturing,
verification, sorting and storing
Staff supervision
Schedule management
HR Management
Innovative
Stock Management
Fast Learner
Motivated
Dedicated
Flexible
Service Orientation
Co-ordination
Attention to detail
COMPUTER SKILLS
Microsoft Office
E-Mail/Outlook
Google/Internet explorer
CKS
SAP
Data Capturing
Municipal Financial
Management System
Geographical System
Capitec Banking System
Switchboard Management
CURRICULUM VITAE OF MS. NOMBASA BIYANA
PROFESSIONAL EXPERIENCE
HOD: Asset
Protection
June-2019 – Current.
Continuation.
Data Analyst and
Capturer
Feb-2019 – May-2019
Contract Ended
Office Manager
AUG-2017 – APRIL-2018
Office closed
Perform health and safety checks including accident and incident reports
Contact various departments for branch annual certificates renewal for operating
Handle customer queries, disputes and Service monitoring,
Banking management (including frontline management and cashiers)
Vehicle forklift and driver management,
Booking company assets for repairs
Ordering and Issuing of PPE to Staff if and when required
Analyze and report on emerging incident trends
Receiving, counting stock and filing paper work
Induction of new staff with role clarity and performance appraisals
Fire alarm and panic button tests
Print gate passes for customer collections
Prepare delivery schedules
Manage Security staff
Assign drivers to trucks and routes
Print collections and delivery reports to balance stock and do stock counts
Manage Yard keys and Supervise general workers, drivers and manage schedules
Email management and weekly report writing
PPECB:
Role Summary
Providing administrative support to external and internal clients
Data base administration and ensure timeous capturing on the information system
Document and administrative control according to standards
Management of queries
Timeous capturing of information on Navision database
Ensuring adherence to internal business processes, procedures and policies
Assist with general administrative tasks
ZEZETHU ENGINEERS:
Role Summary:
Supervising and monitoring of staff, liaising with staff, suppliers and clients.
Maintaining personnel records.
Reviewing and approving requisitions.
Manage office budgets,
Implementing and maintaining procedures/office administrative systems,
Organizing induction programmes,
Handling staff recruitment and appraisals,
Attending meetings with Senior Management,
Controlling correspondence, access chairman's emails and assist with keeping track of responses,
Designing and maintaining filing systems,
Prepare payment invoices to submit to client
Site Visits,
Month end report writing
Payslip Management and distribution,
Tender document preparation, verification, couriering and attend briefing sessions CURRICULUM VITAE OF MS. NOMBASA BIYANA
***********@*****.***
Zulu, English
Research Assistant-
Book Writing
MAY-2016 – MAY-2017
Contract Ended
CRADOCK FOUR GARDEN OF REMEMBRANCE:
Role Summary:
Portfolio creation,
Organizing interviews,
Diary management,
Office financial management,
Presentation to LED Manager regarding project progress.
Conduct literature reviews
Collect and analyse data
Prepare materials for submission
Prepare interview questions
Recruit and/or interview subject
Maintain accurate records of interviews,
Summarize interviews
Provide ready access to all experimental data for the project director
Request or acquire equipment or supplies necessary for the project
Manage and respond to project related email
Attend project meetings
CURRICULUM VITAE OF MR. ANTONY TWALA
4
CURRICULUM VITAE OF MS. NOMBASA BIYANA
Personal Assistant to the
Executive Mayor
FEB-2014– DEC-2014
Revenue Management
Consultant
FEB-2012– OCT-2013
Contract Ended
Research Assistant-
Book Writing
MAY-2016 – MAY-2017
Continuation
Attend area seminars and other meetings as necessary
Summarize project results
Prepare progress reports for funding agency
Prepare other articles, reports, and presentations
Monitor the project budget
Operating office machinery
Recruit and/or interview subjects
Safeguarding the confidentiality of subjects, as necessary
Ensure data accuracy
Ensure data validity
ICT Support Staff
FEB-2015– APRIL-2016
Contract Ended
STATISTICS SOUTH AFRICA:
Role Summary:
Facilitate recruits in assessments
Assigning duties to field workers,
Facilitate training for field workers
Setup their equipment,
Log and follow-up on technical queries, Trouble shooting application problems, Connecting office devices,
IT Administration,
office Admin and data collection
Desktop and network support
Manage and maintain a virus-free network. Perform back-ups.
Monitor, detect and repair faults on LAN/WAN, PC’s, peripherals, network points and software
Liaise with suppliers.
Install and support software/applications
Computer hardware installation, maintenance and support.
Software installation, maintenance and support.
User support and one-on-one training
INKWANCA MUNICIPALITY:
Role Summary:
Acting as a first point of contact: dealing with correspondence and phone calls.
Managing diaries and organising meetings and appointments, often controlling access to the manager/executive.
Booking and arranging travel, transport and accommodation.
Organising events and conferences.
Reminding the manager/executive of important tasks and deadlines.
Typing, compiling and preparing reports, presentations and correspondence.
Managing databases and filing systems.
Implementing and maintaining procedures/administrative systems.
Liaising with staff, suppliers and clients.
Collating and filing expenses.
Miscellaneous tasks to support their manager
PwC - EAST LONDON
Role Summary:
Prepare for meetings (document packs, agenda and venues) and Minute taking
Diary management, Travel arrangements,
Data capturing, collection and cleansing.
PROFESSIONAL EXPERIENCE
CURRICULUM VITAE OF MS. NOMBASA BIYANA
***********@*****.***
Zulu, English
Revenue Management
Consultant
FEB-2012– OCT-2013
CONTINUATION
Contract Ended
Branch All Rounder
Service Consultant
MAY-2009– NOV-2011
Career Advancement
Resolve billing and coding issues.
Policy interpretation and knowledge thereof
Self-managed training schedule
Liaising with different stakeholder e.g. (municipal housing/technical departments, billing/collections/indigent/ rates clerks and community).
Debt collection on businesses and government using balance or aged analysis reports.
Resolve customer queries and complaints
Knowledge of Promun (FMS)
Customer care and support.
Compile progress reports and do general administration.
Going through valuation Roll and making objections where necessary.
Physical property verification using Vim (GPS System embedded). CAPITEC BANK:
Role Summary:
Business development (Managed company arrears, sourced new business, Issued loans)
Opened accounts –collect customer details, capture, verify and store
Customer Service Champion
Liaison within departments
Team or branch management.
Performed loan reviews
New recruit training and coaching the whole team on policies,
Manage training register
credit granting or client interaction (Coaching for Competence)
Paydate management
Performance appraisals
Document verification and FICA knowledge
Followed-up on client disputes and / queries and ensure they get response within 24hours where possible.
Performed branch card stock management.
Opened, edited and filed Personnel files
Logged incidents and followed through until status are complete PwC -East London Branch
Statistics South Africa
Capitec Bank
Department of Public Works
Builders Express
Contact this candidate