Resources Manager Employee Relations

Serrena Roberson

Dallas, TX 682-***-**** *********@*****.***

Accomplished military service member holding a Bachelors degree in Business Administration and Management, transitioning to civilian administration with five years of experience and achievements supporting operations and personnel management. Expertise in improving processes, resolving challenges and providing exceptional leadership across all functions.

Professional Experience

Human Resources Manager 1/2016 - Present

U.S Army Ft. Bragg, NC

● Planned, directed and supervised personnel operations for 105+ staff supporting employment, compensation, evaluations, promotions, leave time and reassignments

● Counseled management and staff on employee relations, staffing, disciplinary actions, terminations, complaint resolution, exit interviews, performance management, domestic/global transfers, investigations, and promotions

● Prepared, processed, and distributed over 250 evaluations, awards, status adjustments, data requests, and key organizational forecasting reports increasing job satisfaction by 18%.

● Streamlined administrative efficiency by conducting 100% accurate pay entitlement audits guiding a wide-range of personnel and administrative functions in support of materials and inventory objectives

● Centralized the hiring process for onboarding of new soldiers (staff) through implementation of new recruitment software training

Content Review Manager 4/2017 - 12/2017

Genpact Dallas, TX

● Drove digital-led content innovation enhancing digitally enabled intelligent operations and customer retention for Global Fortune 500 companies

● Managed web-based and policy driven projects serving as primary liaison between clients and multiple internal groups to provide clarity of goals and adherence to deadlines leading communications and presentations to leadership

● Oversaw business analysis and content requirements gathering for content delivery demonstrating an understanding of best practices of intranet site administration and governance

● Improved content strategy processes by 15% using creative and critical thinking to analyze key website and social media metrics

Relevant Skills

Customer & Personnel Service, Administration & Management, Human Resources, Financial Resources, Inventory, Operations, Time Management, Critical Thinking, Production, MS Office (Word, Excel, Outlook, PowerPoint), Process Improvements, Data Analysis, Control Procedures, Contract Review, Federal Regulations

Education/ Certifications

Bachelor of Business Administration & Management, Columbia Southern University, 2018

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