Support Associate Customer Service

Kathleen E. Shabaan, - C-201-***-****

***************@*****.***

Objective

To secure a position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company.

Summary of Qualifications

NYS Certified HHA

# Responsible for the safety of and for the assisting of clients with activities of daily living, personal care and the like.

Debt Underwriter

# Reviewed applications submitted by potential clients for National Debt Relief debt settlement program for completeness, accuracy and compliance with program requirements. Made requests for additional/clarifying information as needed. Also conducted Compliance calls with potential clients to be certain that potential clients understood, qualified for and had the proper expectations of our program.

Customer Service Associate

# Received, reviewed, resolved issues for clients thru the taking of inbound calls from clients of National Debt Relief. This included but was not limited to account inquiries, requests to move payment dates, acceptance and coding of settlements for creditors, legal intake explanations and questions, and keeping budget and hardship information current.

# Received, reviewed, resolved, and directed inbound calls from subscribers of Cablevision products and services. This included billing inquiries, product information and technical support in order to resolve cable TV service issues.

# Received, reviewed, researched, resolved complaints/requests from clients both internal and external from the Complaints and Correspondence Dept. at AXA Equitable Life to resolve complaints via email, phone and mail.

# Daily interaction with technical support via email, phone and Internet in order to resolve client system issues.

# Handled all account balance inquiries, investment changes and disbursement requests as an Annuity Specialist at Life AXA Equitable. Also informed clients about various features and benefits of their Annuity Contracts.

Work History

03/17 to Present NYS certified HHA with Best Care in Staten Island NY

10/2014 to 03/17 - Various Temporary positions in Customer Service and Proxy Solicitation

05/2014-10/2014 Debt Underwriter National Debt Relief New York, NY

11/2013- 5/2014 Customer Service Representative National Debt Relief New York, NY

10/2009-10/2013 Customer Service/Tech Support Cablevision Newark, NJ

03/2003-11/2007 Customer Service/Annuity Specialist AXA Equitable Secaucus, NJ

05/2002-09/2002 Tech Support Associate Datek Online/Snelling Jersey City, NJ

Education

5/1995 B. S. Marketing Mgmt St. Peters University Jersey City, NJ

Skills Ms Word, Apache Software, Wordperfect, Salesforce

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