CHRISTOPHER WILEY

**** **** **** ****** *********, MD 21218 443-***-**** adm102@r.postjobfree.com

PROFESSIONAL PROFILE

Well-regarded, team-oriented professional who offers strong clinical and customer service skills gained through 25+ years of experience within the healthcare industry. Able to create and nurture a high performance work culture through leading by example and setting and enforcing high standards of performance.

Accustomed to working in fast-paced, high demand hospital environments.

Exhibit professionalism, courtesy, and a personable demeanor.

Interacts effectively with individuals from a variety of culturally diverse backgrounds.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Microsoft Office Applications (Word, Excel, PowerPoint, and Outlook) – Type 35 WPM.

Electronic Health Records Software – Epic Cloud-Based EHR.

KEY QUALIFICATIONS

Business Operations Practice Structure Leadership & Management Medical Administrative Procedures

EKG Vital Signs IV Administration Phlebotomy Venipuncture

Healthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling Medical Terminology

CMS 1500 Processing Co-Payments UB-04 Insurance Billing Procedures Insurance Claim Cycle Insurance Verification

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Health Records Management Medical Records Management

Human Resource Management Organizational Improvements Interpersonal Professional Communications

CERTIFICATIONS

American Heart Association ǀ Certified in CPR and First Aid

Maryland Board of Nursing Certified Nursing Assistant (CNA) – #A00002291

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2020

Towson University – Towson, MD Nursing Support Technician (NST) / Healthcare Management Degree, 2003

Essex Community College – Baltimore, MD Associate of Arts Degree – Healthcare Communication, 06/1993

PROFESSIONAL EXPERIENCE

Greater Baltimore Medical Center ǀ Hospital – Baltimore, MD 02/2003 – 03/2020

Nursing Support Technician (NST) / Certified Nursing Assistant (CNA)

Laid off due to Covid-19 pandemic.

Worked in the Post-Anesthesia Care Unit.

Assisted with plan of care, maintained clean and safe environment, and helped with activities of daily living to include personal hygiene, ambulation, and feeding.

Took vital signs, administered EKGs and IVs, drew blood samples, and transported patients throughout hospital.

Managed inbound and outbound phone calls,

Entered data using MS Excel and Epic EHR software to update and maintain patient charts.

Ensured the comfort and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment.

Abided by HIPAA guidelines to safeguard patient privacy and confidentiality.

Franklin Square Hospital – Essex, MD 06/1994 – 02/2003

Certified Nursing Assistant (CNA) / ER Technician

Provided direct patient care and monitored patient condition in the Emergency Room (ER) and Psychiatric Ward.

Drew blood samples, took vital signs, and administered EKG and IVs.

Ensured safety and welfare of clients according to policies and procedures.

Documented patient activities, condition, and changes in behavior.

Communicated via internal phone calls with doctors to provide patient updates.

Upheld confidentiality of all information as stipulated in HIPAA privacy rules.