Caroline Jennifer Perez Email: adm0z5@r.postjobfree.com

#**, *********** ******, ******: +919*********

Babusapalya,

Banaswadi,

Bangalore – 560043

Objective:

To obtain a position that will enable me to use my strong communication and organizational skills and ability to work well with people to achieve organizational goals and to continually improve.

Experience:

I - Vizmo (Bangalore)

Designation: Content writer (Internship)

Duration:Sept 2019 - March 2020

Responsibilities:

●Prepare content/articles/blog for the company web page

●Preparing support articles for the product

●Proofread existing content

Sample work: https://drive.google.com/drive/folders/1qx9w0itPd4qFuFzllnSPwIjEpKv2c9lq?usp=sharing

II - Brigade Properties Pvt. Ltd (Bangalore)

Designation: Engineer (Customer Care Services)

Duration: Feb 2018 – Aug 2018

Responsibilities:

Coordinating with the project execution, customer relationship mangers and property management team for effective transition and hand over of premises

To liase with and support clients during site visits

To plan handovers, site visits for the week by liasing with site team

To ensure that appropriate internal control, compliances policies and procedures are in place

To register complaints/queries on SFDC platform and ensure the issue is resolved within 48 hours

Prepearion of snag list during the handover

Effective follow-ups with the site team to ensure issues are rectified within the stipulated time frame

To establish and maintain good relationships with existing and potential clients

III - Bhartiya City (Bangalore)

Designation: Executive-grade 2

Duration: Nov 2016 - Nov 2017

Responsibilities:

Prepared Daily Sale and collection reports sent to management.

Prepared various reports as and when required by the management accordingly.(Executive wise sale; Month wise sale; Agreement summary; Weekly and monthly MIS)

Interaction with various internal teams for the processing of brokerages, cancellations and refunds

Parking of payments received in SAP

Inspection of the apartment prior to handover

IV - Sobha Ltd (Bangalore)

Designation: Customer Relationship Executive

Duration: May 2015 – Nov 2016

Responsibilities:

Interacting with clients, representatives for their site visits and responding to specific queries related to techno-commercial and legal aspects

Coordinating with the project execution, customer relationship mangers and property management team for effective transition and hand over of premises

Tracking of legal and compliance related requirements between the company and the customer

Coordinating with various internal teams for the improvement initiatives effectively

Supporting implementation of process and system initiatives in ERP system.

Improvements:

Reduced the retrieval time of various documents significantly by arranging them in a systematic and organized way.

Training Programs:

Personality Development

Agreements

Booking process

Site visits

Handover Process

V - Cognizant Technology Solutions

Designation: Program Analyst Trainee

Duration: Nov 2013 - Feb 2015

Responsibilities:

VB Script Coding – Used the Tool BRAINWARE

Understanding the E2E design document and all Component LLD documents.

Creation of test data

Perform in-depth and thorough testing (Regression and Functional tests) of the owned features and areas.

Maintain the test cases and test results in Test Management system.

Maintain and track the defects to closure in Test Management system.

Qualification:

Course

Institution

University

Average Marks

Bachelors in Engineering (Civil)

Sir M.Visvesvaraya Institute of Technology

VTU

66.58%

PUC

(PCME) - Electronics

Mount Carmel College

Karnataka Board of Pre-University Education

83%

SSLC

Royale Concorde International School

Karnataka State Board

93.12%

Awards and Achievements:

●Taluk Level Winner of Chinthana Science Exam in 2007.

●Was a member of the Children’s Movement for Civic Awareness (CMCA) Club in school

Projects:

Project Name- Leaf Litter Management at Sir M.Visvesvaraya Institute Of Technology Campus

Project Duration- 3 Months

Description- To find Optimum leaf litter to food waste ratio

Software and Packages:

●MS Office

●ERP-CRM

Skills:

●Good as a Team Worker.

●Ability to prioritize a complex workload, meet tight deadlines and motivate others to do the same.

●Excellent interpersonal skills, ability to work with colleagues in a small diverse office team, and with members from different backgrounds

●Excellent oral and written communication skills

●Perform well under pressure

●Dynamic, participatory and encouraging leadership style with strong negotiating and influencing skills

●Fast Learner

●Proactive thinker

Personal Information:

Name: Caroline Jennifer Perez

Father’s Name: Leo Perez

Date of Birth: 27th June 1991

Nationality: Indian

Languages: Tamil, English, Kannada, Hindi

Hobbies: Watching TV, Dancing, Listening To Music.

Interest: Craft Making, Glass Painting, Cooking, Yoga

Sports: Basket Ball, Throw Ball, Cricket

Declaration:

I hereby declare that the above details are accurate and true to the best of my knowledge.

(Caroline J Perez)

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