Library Assistant Call Centre

CURRICULUM VITAE OF nkonzwenhle NGUBANE

PERSONAL DETAILS

Name : Nkonzwenhle

Surname : Ngubane

Identity number : 930-***-**** 081

Residential address : 2856 Boulevard, Riverside, Fourways, Gauteng, 2191

Cell number : 061-***-****

Nationality : South African

Gender : Female

Dependents : None

Driver’s licence : Code 8 (B)

Email Address : adm0mw@r.postjobfree.com

Educational Qualification

Last school attended : Kingsway high School

Highest grade passed : Grade 12 (Senior Certificate)

Subjects : English, Isizulu, Mathematics, L.O, Physical science, Life

Sciences, Dramatic arts

Personal Traits

I am a dedicated hard worker who is open to new experiences, always eager to learn and grow further. My utmost values include consistency, honesty, faith, and a positive mentality

Employment History

Company 1: : CCI Call Centre Umhlanga

Position : First line agent for TalkTalk Voice Campaign

Role : - Answering customer’s calls to attend to their

Broadband and telephone problems

- Run pathfinder checks to resolve the problem

- Book an engineer to visit the customer’s premise

to fix the fault on the customer’s line

- Register physically and mentally vulnerable customers for

accessibility services e.g. brail & large printed documents

live chats, free directory and more.

- Making outbound calls to customers if a call had cut-off

during pathfinder checks

- After every call, type out notes about the whole

conversation had with the customer including what

the problem was and how it was resolved

- Being polite and patient to all customers

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Period : March 2021 – 31 May 2021

Reference person : Brandon Munsami

Reference contact : 074-***-****

Company 2 - : Ethekwini Municipality Umkomaas Library

Position : Voluntary Library Assistant

Role : - Charging and dis-charching of books, DVD’s

and CD’s

- Filing

- Help high school students with projects

- Encourage patrons to get library membership

cards by explaining the benefits of it

- Order books or DVD’s for patrons, that are located in

other libraries to be delivered in this library

Period : March 2015 – May 2016

Reference person : Nkule Gasa

Reference contact : 031-***-****/35

Company 3 - : SEWS SA (PTY) LDT

Position : Clipboard Operator for Wiring Car Harnesses

Role : - Attaching clips on a wired car harness

- Assembling wires to form a car harness

- These harnesses were for Toyota Company in Prospecton

Period : August 2015 – December 2015 (Company retrenched staff)

Reference person : Lungile Mbhele

Reference contact : 076-***-****

Company 4 - : Roxanne’s Rum Eatery Restaurant – Fourways Gauteng

Position : Waitress

Role : - Taking food orders from customers

- Attend to their external needs

Period : December 2018 – March 2019

(Restaurant closed down)

Reference person : Heidi

Reference contact : 072-***-****

Contact this candidate