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Processing Assistant Retention Specialist

Location:
Tyler, TX
Salary:
55,000
Posted:
June 09, 2021

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Resume:

Edward U. Davis

**** ** ******* **. *****, TX ***01

Phone: 214-***-****

Email: adm0l1@r.postjobfree.com

Summary: My objective is to aggressively pursuit this company’s goals, while creating and maintaining a positive, energetic and healthy work practices. Over the last 12 years I have amassed and honed skill as:

Training and Management

Navigation of Encompass

Microsoft Outlook

Microsoft Works

Microsoft Word

Excel

Excel Report building

Typing over 50 wpm

Filing

Data Management

PowerPoint

Public speaking

Excellent Phone skills

Switchboard operator

EDUCATION:

1994-1997Associates degree in Microcomputer Applications from Tyler Junior College

2004-2007 LeTourneau University B.A. of Business Management completed September 2007’.

EXPERIENCE:

Cascade Financial Services Chandler, AZ. Sept. 2020-Current

Mortgage Services provider and closer

My day consists of completing Initial Disclosure through to the Final Closing Disclosure. Working with title companies also to get the funding and funds taken care of.

Close loans using Encompass

FHA Streamline and VA IRRRLS

Position is Remote

Centene, Corporation, St. Louis, MO

Claims Analysis Tyler, TX Feb. 2020-Sept. 2020

Claims Analyst for Centene Corp.

Processing medical billing claims not acceptable by our automated system.

Sudden link Communications, Tyler TX Sept. 2018- Nov. 2019

Retention Specialist

Assist customers with their needs and to prevent loss of accounts by adjusting the price or reducing product amount.

Help customers set up transfers of their services and disconnecting Services as well.

Genpact Mortgage Services Richardson, TX Jan. 2017-May. 2018

Closing Agent Richardson, TX

Closer working an USAA account.

Verify all documents are present for closing.

Gain Pre CD for Balancing and verification with Closing Agent

Communicate with the Notary Public to verify Time and Date of Closing and that we are on schedule.

Create the final closing documents, and get them to the closing agent on time and accurately.

Responsible for any corrections that may be needed if our member prefers something different vesting wise.

Cross trained in processing to create a better working relationship between closers and processors.

Fairway Independent Mortgage Madison, WI Oct. 2015-Jan. 2017

Final Documents Specialist Carrollton, TX

Processing and Processing Assistant directly contacting borrowers for missing or expiring documents in order to move Refinance and new purchase of homes forward.

Final Documents Specialist and Curator of Exceptions for several Investors, Including: U.S. Bank, Wells Fargo, Chase, Everbank, People’s United Bank N.A., Guarantee Bank, and Astoria.

Shipped corrected and re-recorded document to the correct warehouse bank for final storage

Nationstar Mortgage Lewisville, TX Nov. 2012-June 2015

Accounts Manager Lewisville, TX

Dedicated Loan Specialist focus foreclosure prevention and Loss Mitigation

Loan Processing and document approval and validation and uploading into borrower file.

High Tension Conversational Lead escalation prevention.

Team Leader

Managerial Positions

New Jerusalem Baptist Church Palestine, TX Nov. 2016-Present

Senior Pastor

Lead Servant

Lead Spiritual Advisor and Counselor

Primary Teaching Administrator

Lead Sermon Technician



Contact this candidate