ROLDAN M ROSALES

Home Address: Purok **, Poblacion, Tupi, South Cotabato

Contact Number: 093********

Email Address: adm0kn@r.postjobfree.com

SUMMARY OF SKILLS:

Proficient in MS Office: Word, Excel, PowerPoint,

Hardware, Software, and Network Troubleshooting, Repair and Maintenance

PC Assemble/Disassemble and Printer Set-up

Remote Desktop Support/ Third Party Application

Driving (with valid Driver’s License)

Excellent Troubleshooting Skills for both Hardware and Software

Basic lay outing and video editing

PROFESSIONAL CERTIFICATION:

Certificate of Eligibility (Data Encoder) – CSC

With No. 26091949

WORK EXPERIENCES:

PC Support: Roxas Sigma Agriventures, Inc.

Purok 10, Poblacion, Tupi, South Cotabato

July 2017 – Present

Job Summary

Setup computer unit and printers, install operating system and applications

Configure each unit according to the company policy, limit and restrict external storage

Deal on day-to-day clients concern on their pc (glitches)

Diagnose and troubleshoot PC system (software and hardware malfunction)

Setup and assist video conference call (zoom, teams, skype, google meet and etc..)

Perform yearly preventive maintenance on all computer devices and printers.

Data cabling, network troubleshooting and maintenance.

Retrieve, recover and backup data on dead operating system.

Administer, setup and configure emails. Backup and restore.

Diagnose and repair printer problem. (software and hardware)

Search and recover deleted files.

Reset local user forgotten password.

Find and recommend specific computer unit to a certain user.

Administer, extract data, and maintain biometric devices.

Provide remote desktop support on clients away from company premises.

IT/Technical Support: Silicon Valley Group of Companies, Inc.

Silicon Valley, 3rd Floor, KCC Mall of Gensan, General Santos City

April 17, 2017 – Present

Job Summary:

Hardware, Software, and Network Troubleshooting;

Diagnose and troubleshoot PC system (hardware and operating system);

Perform PC assembly, customization, repair and maintenance;

Set-up computer units and printers, install Operating Systems and Application;

Conduct Return Merchandise Authorization (RMA) for products under warranty;

Retrieve, recover and backup data from dead Operating Systems;

Entertain and Provide Technical Support for Client On-call;

IT/Technical Support: One Mall O’ Poly World, Inc.

PCWORX, 3rd Floor, KCC Mall of Gensan, General Santos City

April 2016 – April 2017

Job Summary:

Hardware, Software, and Network Troubleshooting;

Diagnose and troubleshoot PC system (hardware and operating system);

Perform PC assembly, customization, repair and maintenance;

Set-up computer units and printers, install Operating Systems and Application;

Retrieve, recover and backup data from dead Operating Systems;

Technical Support Staff: Pro Tempo Promotions & Marketing Corp.

Silicon Valley, Samsung, PCWORX, General Santos City

August 2012 – April 2016

Job Summary:

Hardware and Software Troubleshooting;

Determine whether it is hardware or software problem, advice for RMA if necessary;

Set-up computer units, install OS and application;

Give customer safety tips on how to properly care for their devices;

Provide assistance for client on-call; Ensure customer satisfaction

IT/Desktop Support: Suyen Corporation

Taguig City, Metro Manila

September 2010 – February 2011

Job Summary:

Maintain computer for stable condition;

Mild troubleshooting on network down;

Conduct Weekly Preventive Maintenance for Computer and Printers;

Provide Assistance on Department Requesting IT’s

Computer Technician: Maples Apartelle

Pandacan Rd, Manila

May 2009 – December 2009

Job Summary:

Setup Newly Bought Computers, Install OS and applications and deploy to branches;

Maintain Network Connections through branches;

Repair and replace parts on defective units;

Provide immediate response to branches on unit failure;

IT Support: International Toy World

Toy Kingdom, 3rd Floor, SM Fairview, Quezon City

April 2008 – September 2008

Job Summary:

Maintain Network Connection through branches;

Remote Desktop for possible troubleshooting;

Check and answer emails;

On-the-Job Training (Data Encoder): Department of Labor and Employment

Solomon Bldg. Ipil, Zamboanga Sibugay

Job Summary:

Encode File Information of Employee for Summer Job;

Entertain Telephone Calls; Create PowerPoint and provide assistance during Presentation;

Write Information and concern on Individual visited the DOLE office;

Search and Browse the internet for information needed by the Manager;

EDUCATIONAL ATTAINMENT:

Information Technology

Philippine Technological and Marine Sciences – Ipil, Zamboanga Sibugay

TECHNICAL TRAINING/ SEMINARS ATTENDED:

Product Training and Orientation – AMD, Gigabyte, MSI

Davao City

Product Orientation and Guidelines – SAMSUNG

SM Lanang, Davao City

GRAPHICS Print and Layout – TESDA

TESDA Field Office, Ipil, Zamboanga Sibugay

REFERENCES:

Leonard Apondar

OIC – Logistics Dept.

Roxas Sigma Agriventures, Inc., Purok 10, Pob., Tupi, South Cotabato

091********

Seth Cagumbay

IT- NEDA

Koronadal City, South Cotabato

091********

Crizylyhyn Alterado

Manager

Watson, 2nd Floor, SM Gensan, General Santos City

Contact this candidate