Access Manager Patient
Resume:
Michelle Gross
Pensacola, Florida 32503
adm0ki@r.postjobfree.com
EXPERIENCE
Baptist Healthcare, Pensacola Florida— Patient Access Manager Emergency
October 2020- April 2021
●Managed 31 Team members to include 4 team leads for two 24/7 Emergency Rooms
●Perform evaluations
●Construct schedule using shift select
Baptist Healthcare, Gulf Breeze Florida- Patient Access Services Manager
November 2015- - October 2020
●Managed 21 team members in various locations; GBH ED, GBH OP, Andrews Institute and Navarre Medical Park
●Timekeeper using Kronos
●Coach and console team members
●Interview and hire new team members
Baptist Healthcare, Gulf Breeze Florida— Patient Access Supervisor
August 2010- November 2015
●Team member development
●Boost morale
●Provided feedback regarding work performance
Baptist Healthcare, Gulf Breeze Florida— Team Lead
May 2008- August 2010
●Perform random audits on team members registrations to ensure accuracy
●Conduct training sessions for new processes and procedures
●Trained new hires
Baptist Healthcare, Pensacola Florida— Night ER Access Supervisor
June 2004- May 2008
●Worked night shift to oversee productivity
●Trained new hires
●Performed evaluations
●Motivated the team to increase point of service collections
Baptist Healthcare, Pensacola Florida— Trainer/Team Lead
May 2001- June 2004
●Trained new hires
●Performed observations to review work performance of new hires after training
●Audit team members registrations
Baptist Healthcare, Pensacola Florida— Registration Representative, ER
September 1998- May 2001
●Greet patients entering the ER
●Gather demographic and billing information from patient regarding their ER visit
●Collect patients financial responsibility for the emergency room
●Provide superior customer service
First Physicians Baptist Healthcare, Pensacola Florida— Registered Medical Assistant
April 1996 - September 1998
●Performed phlebotomy
●Assisted the Physician with procedures
●Created requisitions
●Sterilized equipment
Gayfers, Pensacola Florida— Sales Associate
October 1993- April 1996
●Provided superior customer service
●Assisted patron with selecting kids clothing
●Performed credit and cash transactions
EDUCATION
Troy State University, Pensacola Florida
Business Management- Currently Enrolled
Pensacola Junior College, Pensacola Florida
Psychology
SKILLS
●Proficient with Excel
●Type 55 words per minute
●Team builder
●Health insurance and Billing knowledge
●Decision making
●Provide great customer service
Qualities
●Compassionate
●Hard worker
●Detail oriented
●Committed
●Dependable
●People person
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