Lisa M. Dunn

*** ********* *********, #****

Altamonte Springs, FL 32714

(C) 407-***-****

adm0k9@r.postjobfree.com

Objective

Seeking a full time, career position with a firm that appreciates dedication, hard work, and outstanding customer service contributor. My goal is to become a major team player within my department.

Experience

Home Caretaker for a Parent Longwood, Florida. (6/17-10/20)

My Mother had been sick for some time. When I was laid off from SunTrust, I decided to become her caretaker. This included taking her to and from doctor appointments, all housework, transference, preparing meals, help with dressing and bathing. She passed away at home on 10/11/20.

SunTrust Mortgage, Maitland and Orlando, Florida (6/09-6/17)

Processor/Closer /Junior Underwriter (6/9-8/11)

Processed loans for account executives. Trained and approved as a junior underwriter and closer for the same loans. (prior to these positions becoming separate entities)

Data Base Research Analyst (8/11-12/11)

Researched client data prior to being sent to underwriters.

RESPA Analyst (12/11-1/14)

Due diligence on closed loans to ensure that disclosures to clients were sent out on a timely basis. Provided manager with information to be processed on those loans that weren’t disclosed properly, so the customer could be refunded monies due.

Systems and Procedure Analyst (1/14-6/17)

A new computer management system was integrated into the company. As a Systems/Procedure Analyst it was our responsibility to take all classes to learn the new system for each department and implement any updates that were necessary for those departments. We also reviewed all procedures and updated accordingly as they became necessary. (Our team was laid off 5/31/17, and our responsibilities were moved to corporate headquarters in Richmond, VA.)

Awards Presented while at SunTrust

First Quarter Excellence Award as a Loan Processor

Wells Fargo Home Mortgage, Maitland, Florida (2/04-7/08)

Client Service Manager (6/05-7/08)

Responsible for managing 14 relationship specialists who were responsible for the daily operations of customer service to 3500 brokers/clients. Duties included: developing and monitoring service standards and goals; performing sales, service, and product analyses; improving group performance; providing information and consultation to 4 area sales managers within 5 states. My area of responsibility included servicing 57 account executives who serviced these brokers/clients. Responsible for the coordination of staff, budget, and resources to provide quality service.

Client Service Supervisor (12/04-6/05)

Produced mortgage and consumer loans as a team member with 6 client relationship representatives. Worked with 20 Account Executives, and their Area Sales Manager. Maintained contact with over 1200 and external customers, and brokers to ensure follow-up and follow-through of loan application and closed loan packages. Monitored the production/underwriting process. Resolved file problems, bottlenecks, suspense items and credit issues. Provided direction and training to 6 subordinates and supervised their daily activities.

Client Service Lead (7/04-12/04)

Same roles as in the supervisory position; with the exclusion of human resource related duties such as hiring, coaching and/or termination of team members. Responsible for HMDA scrubs of cancelled and/or withdrawn loans for offsite storage.

Client Service Representative (1/04-7/04) (Opened new wholesale branch)

Similar duties as a lead. Worked with 4 Account Executives/240 brokers as a liaison between operations and sales. Provided client relationship management support in areas such as pipeline management, loan operations, pricing, programs, products, and technical support. Oriented and trained new and existing clients (25 per week) on products, services, company policies and procedures/regulations by conducting highly spirited and informative training sessions. Communicated with customers on the status of loans and reconciling of discrepancies on their loans. Prepared regular performance reports of 240 account broker activities.

Awards Presented while at Wells Fargo

Six “Best Shot” awards

Team Excellence award and

Manager Excellence award - as nominated by team members

National City Mortgage, Altamonte Springs, Florida (11/02-11/03)

Construction to Perm Loan Processor

Coordinated credit files with the underwriters to clear conditions. Coordinated construction documents from the builder/borrower with the Corporate Construction Department to obtain a construction approval. Performed duties as liaison with loan closer, Title Company and broker to provide the necessary documentation for insuring proper closing procedures. Completed file for Post Closing Department. Answered questions from brokers on the construction to perm guidelines. Created kits for the brokers to use to ensure submission of construction packages were complete. Pre-qualified borrowers using the FNMA (Asset-Wise) automated underwriting engine. (Company laid off staff that were hired most recently, and downsized. Company closed all together now

Jobs held prior to 11/02

Wyndam Franklin Cleveland Hotel, Cleveland, Ohio.

Revenue Manager. Monitored the availability of rooms/prices on an ongoing basis. Meet with the sales team every morning to monitor their group rooms, to increase or decrease according. Blacked out dates for maximum room revenue

Hampton Inn, Philadelphia, Pennsylvania.

General Manager for a selected service property. (no restaurants and only small banquet space.

Opened property with my supervisor. Conducted interviews for each position in the hotel. Trained all staff. Was responsible for inventory, and each manager for the different divisions. Monitored room revenue daily, and monitored rates on rooms available.

Holiday Inn Independent Mall, Philadelphia, Pennsylvania.

Rooms Division Manager. Full-service property with restaurants, banquet space and ballroom.

Over saw the Front Desk Manager, Bell Staff, Reservations and Housekeeping Mangers. Monitored rates on a daily basis, to determine the cost per room occupied and the cost per room not occupied to set standards for future rate of the hotel. (up or down).Was responsible for the PBX ( phone center) which ran as both a phone line for client calls, and a line for reservations.

Sheraton Society Hill, Philadelphia, Pennsylvania.

Assistant Client Service Manager who trained all Guest Service Leads, rotated with other managers to be Manager on Duty for the weekends. (General Manager lived on property.) Ensured smooth transition at guest check in, both singly and with groups.

Dolce Vita, Philadelphia, Pennsylvania.

Owned and operated a fine food market with takeout. Monitored purchases, inventory, running register and balancing out day’s transactions. Whatever the customer wanted, I catered to the best I could. Started delivering lunches to various businesses downtown, and catered nightly dinners up to 100.

Hickory Farms, King of Prussia, Pennsylvania

Worked as a temporary holiday supervisor in 5 states to build the temporary stores. Purchased inventory for all stores and created banks for each store. Hired a manager, and together we hired temporary associates. I won the “Highest increase in sales” year-over from the same store that was at the bottom in sales rankings the year before. After that position ended, I was given my own permanent store in Plymouth Meeting, Pennsylvania, as Manager.

General Nutrition Center, 2 Tallahassee location, Orlando, Winter Park Florida and King of Prussia, Pennsylvania.

Customer Service Representative – sales. College job. Worked in sales, cashier, stocking, inventory. Promoted to Assistant Manager. General Nutrition Center worked with me to be able to be employed in their stores other store, when I was on a break from school. When I first moved to Pennsylvania, they had me work in the King of Prussia store until I found a permanent position with another company.

Education

Florida State University, Tallahassee, Florida

Bachelor of Science Degree in Nutrition and Food Science

Procured Life Health and Annuities License for the State of Florida

Certified Rooms Division Executive for the Hospitality Management Industry -

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