Kathleen Lowy Alexandria, VA 201-***-**** adm0j5@r.postjobfree.com

ADMINISTRATIVE ASSISTANT

Reliable and performance-driven Administrative Assistant with 15+ years of experience providing administrative and clerical support for efficient operation of the office. Well versed in sophisticated administrative processes and various software programs, event, travel and meeting planning, customer service and satisfaction, and information and database management. Expert in handling sensitive data, liaising with vendors, coordinating reservations, and managing professional communication and correspondence via phone calls, e-mail, and mail. Passionate about assisting people, employers, and the community. 55 w.p.m.+

CORE STRENGTHS

Administrative and Clerical Support Front Desk Reception Mgmt. Call Screening & Routing Mail Distribution Vendor Relations Customer Service and Satisfaction Event and Meeting Planning Reservations Mgmt. Editing and Database Entry Records and Reports Mgmt. Research Library Cataloging Graphic and Brochure Design Correspondence RELEVANT EXPERIENCE

Administrative and Clerical Experience

Administered sophisticated administrative and operational support, including, managing front desk reception, receiving and screening phone calls, distributing incoming/out-going mail, liaising with vendors, and routing information. Maintained upkeep and repair service of various office machines.

Met operational requirements by scheduling and coordinating administrative projects and expediting work results to achieve efficient operation of the office. Created tracking system for mailing of hospital clinic reports to patients. Customer Service

Achieved high customer satisfaction levels by understanding diverse customer needs via telephone and electronically, and providing appropriate solutions in a friendly and timely manner. High levels of call center interaction with applicants.

Advocacy on behalf of rental assistance applicants and analysis of critical pieces of application documents.

Furnished accurate information to City of Alexandria residents regarding specified programs and services, eligibility guidelines, and application process. Referred residents to other community services as appropriate. Communication and Correspondence

Maintained polite and professional communication via phone, e-mail, and mail while preparing communications, such as memos, reports, and other correspondence. Internet research for recommendations to applicants.

Communicated with and encouraged City of Alexandria residents to complete the Census 2020, while leveraging communication procedures, guidelines, and policies to resolve complaints and provide appropriate solutions. Event Planning and Advertising

Spearheaded the planning, local advertising, and execution of monthly lunch lectures by the Director of The Japan-U.S. Economic Studies and semi-annual large conferences at New York University. Managed vendors and event reservations. Editing and Database Entry/Management

Typed speeches and edited brochure material while coordinating graphic design projects. Maintained filing systems, generated reports and presentations, and handled sensitive information in a confidential manner. Database management of hospital clinic data.

Information Management

Implemented an organized research library for economists and economy students by cataloging research papers by no and name and describing what the papers discussed. Coordinated mailing of research papers and maintained inventory. CAREER PROGRESSION

DEVAL LLC., Tysons Corner, VA 2021 – Present

Rental Assistance Call Center Assistant/Analyst

Delivered exceptional application and administrative support to applicants, including, receiving applications over phone calls, reviewing documents for adherence to regulatory requirements, and liaising with landlords for rental services.

Secured approval for an applicants’ rental payment by advocating for applicants daily and outreach to landlord/ rental properties management.

CONTRACT ROLES (Xerox Corporation, Amazon, and City of Alexandria Dept. of Communication) 2018 – 2020 Administrative Assistant/Analyst and Customer Service Professional Communicated daily with City of Alexandria residents and assisted with application for rental assistance, food stamps, and grocery gift cards distributed due to COVID-19. Delivered quality services through phone communication and email.

Resolved a food emergency situation for an applicant who had COVID-19 by contacting supervisor of food stamps program, resulting in applicant receiving help from Catholic Charities.

Expedited delivery of grocery gift card to an applicant who was out of town by notifying relevant agency. MOUNT SINAI HOSPITAL, New York, NY 2005 – 2017

Administrative Assistant

Provided first-rate customer service to patients while performing a variety of administrative and clerical functions. Collected and mailed clinic/medical records to patients, and maintained database of mailings and dates.

Reduced the amount of time it took for patients to receive their clinic reports by developing a spreadsheet to track the mailing of clinic reports and creating a system that sent clinic reports to relevant team members.

Improved the reporting of clinic visit results to patients by collaborating with doctors to create standardized form letters to inform patients of the results of their clinical exams. ADDITIONAL EXPERIENCE

Administrative Assistant, New York University, New York City, NY Highlights:

Managed daily administrative work and projects, including, event and meeting planning, mailing lists creation and mail distribution, research library cataloging, reservations, vendors liaison, correspondence, and graphic and brochure design.

Accommodated attendants that exceeded reservation capacity at a conference by coordinating with vendors to set up audio/visual equipment in an adjacent room for the lecture. TECHNICAL SKILLS

Microsoft Word, Excel, Microsoft Teams, MS Outlook EDUCATION

Master of Social Work (MSW)

Rutgers University, New Brunswick, NJ

Bachelor of Arts (BA) – Sociology

New York University, New York City, NY

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