Monica Smith

San Angelo, TX *****

adm0i8@r.postjobfree.com

325-***-****

Authorized to work in the US for any employer

Work Experience

Claims technician

Blue Cross Blue shield of Texas - San Angelo, TX

August 2018 to January 2020

Resolve complicated claims using multiple computer systems. Research information to complete difficult claim errors. System knowledge in Blue Chip, Blue Star, Blue squared, ARIES, AERIAL, MPUI, CLAIMS GUI, and many more

Claims Technician

Kelly services - San Angelo, TX

December 2017 to August 2018

Resolve complicated claims using multiple computer systems. Research information to complete difficult claim errors. System knowledge in Blue Chip, Blue Star, Blue squared, ARIES, AERIAL, MPUI, CLAIMS GUI, and many more.

Customer Service Agent - Call Center

Sitel - San Angelo, TX

September 2017 to December 2017

help customers understand their HRA. Transfer calls when necessary. I change required information when it is incorrect. I secure all calls. I help customers navigate their website profiles and help when they are unable to login. I give number s out when they need them. Administrative Assistant/Receptionist

Training from the ground up - San Angelo, TX

December 2014 to December 2016

Greeted clients, picked up supplies when necessary, called clients for late payments, called potential clients, helped clients with payments.

Afternoon Teacher

First baptist church child development center - San Angelo, TX September 2011 to March 2013

Responsibilities

Watched over children, played with them, sang educational songs, cleaned consistently, washed dishes, fed the babies and kids, disciplined them when necessary, developed a good professional relationship with parents.

Education

Associates in general in cosmetology

Howard College - San Angelo, TX

August 2017 to May 2018

GED in Education

Howard College - San Angelo, TX

August 2007 to March 2008

High school or equivalent in Education

Homeschooling - San Angelo, TX

August 1998 to May 2003

Skills

• Customer Service

• Customer Care

• Call Center

• Customer Support

• Microsoft Outlook (6 years)

• Blue chip (2 years)

• Computer skills (7 years)

• Data Entry (5 years)

Certifications and Licenses

Driver's License

September 2018 to August 2022

Assessments

Receptionist — Highly Proficient

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/5de2b0de2d488a2b0383f6e946e95acceed53dc074545cb7 Customer Focus & Orientation — Proficient

February 2020

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/0c58737de822d888c6c0e55503d5226eeed53dc074545cb7 Typing — Completed

February 2020

Transcribing text using a standard keyboard.

Full results: https://share.indeedassessments.com/share_to_profile/ b585cea54d78fd4f789968373eb2e178eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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