Services Assistant Manager

Marvin Desrosiers

**** *** **. ****** *******, NY 11428 347-***-**** ***********@*****.*** www.linkedin.com/in/marvin- desrosiers-113475174/

Professional Summary

Results-driven senior office services professional with 15 years of experience and ability to build

productive relationships. Provide value to customers by leveraging current trends to shape solutions and approaches. Open and clear communicator with strategic vision and disciplined execution.

Skills

Anticipate needs of others

Positive outlook with can do attitude

Training and mentoring

Ability to effectively manage number of tasks simultaneously

MS Office, Word, Excel, and Outlook

Great phone and email etiquette

Planning and organizing

Time Management

Verbal & Written Communication

Decision Making

Teamwork

Attention to detail

Prioritization and problem-solving

Work History

Senior Office Services Representative, 06/2019 to 10/2020

KPMG LLP – New York, NY

Handled office tasks, such as filing, generating reports, setting up for meetings, and reordering supplies.

Provided real-time scheduling support by booking appointments and preventing conflicts.

Managed telephone coverage as needed, including responding to inquiries, routing calls, and taking detailed messages.

Requested HVAC, plumbing, cleaning, quotes, etc. through building databases.

Registered all upcoming visitors within building security.

Greeted guests, clients, and interviewees and created a pleasant first impression.

Planned and managed overall catering functions for high-profile meetings.

Provided Audio/Visual support for numerous conference rooms holding client meetings.

Used various software, including MS Office, Word, Excel, Outlook, and presentation software.

Prepared, submitted, and monitored expense reports and vendor payments.

Office Services Assistant 08/2015 to 05/2019

Allianz Asset Management – New York, NY

Assisted with and provided input to special projects identified by the manager.

Saved the company thousands of dollars by implementing cost-saving shipping methods.

Improved office workflow with an updated contact list.

Ordered supplies and stock office.

Designed new floor plans and spreadsheets for the team.

Maintained the security of all sensitive and confidential documents.

Incorporated and maintained filing systems.

Produced and monitored invoices for various vendors.

Coordinated the sorting, delivery, and processing of all company mail and packages.

Executed all company reimbursements.

Lead Services Representative, 06/2014 to 08/2015

Nomura – New York, NY

Ensured that arriving guests are welcomed and attended to in a fashion that is appropriate to best business practices.

Supported team and performed management duties when manager was absent or out of office.

Provided encouragement to team members, including communicating team goals and identifying areas for new training or skills.

Generated all end-of-day, week, and monthly reports.

Operated data entry and database maintenance utilizing Microsoft Excel.

Tagged and received equipment for the building’s IT department.

Mail and Logistics Operator, 04/2008 to 06/2014

Novitex/Bank of America – New York, NY

Monitored and reported on transportation costs and ensured shipping documents were properly filed.

Sorted mail to suitable departments.

Processed FedEx, Ups, and DHL shipments.

Prepared outgoing routes for package deliveries.

Attended to all customer inquiries.

Education

Associate of Science: Psychology

LaGuardia Community College of the City University of New York - Long Island City, NY

References Available Upon Request

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