Operations Associate

KARA COPLEN

****.******@*****.*** 918-***-**** Dallas, TX 75208

Summary

Forward-thinking business woman coming off of 2 years experience in the energy sales world. Is looking to expand career direction & redirect focus to the travel and planning industry. Has experience with non-profits, event planning, and customer service. Critical thinker cultivates rapport with individuals to optimize project goals and output, deliver innovative strategies, and use quick learning & adaptation skills to succeed in any line of work. Skills

Process enhancements and revisions

Interpersonal and written communication

Improvement plan knowledge

Ability to analyze reports

Planning

Computer skills

Customer service

Issue researching and resolution

Education

05/2019

Stillwater, OK

Bachelor of Science in Marketing

OKLAHOMA STATE UNIVERSITY

Completed coursework in Strategic Management, Marketing Research and Managerial Strategies in Marketing

Kappa Kappa Gamma Sorority Member

Experience

09/2019 - Current

Broker Online

Exchange

Westlake, TX

Operations Associate

Contacted suppliers for quote requests to ascertain the best possible rates and availability dates for both matrix & custom energy pricing.

Created and updated income report spreadsheets detailing latest information regarding revenue & profits.

Recommended process and systems improvements to operations across multiple departments to improve communication & transparency.

Identified dates and cross checked information to ensure accuracy & value of deals. 06/2017 - 07/2019

Tulsa Police

Department

Foundation

Tulsa, OK

Assistant Development Director

Planned, mobilized and managed development programs that attracted record-setting donations for non-profit institutions, allowing unprecedented expansion of services. Directed social media campaigns, developed marketing materials, executed in-person fundraisers and served as articulate, enthusiastic and visible spokesperson. Identified target audience and developed optimized communication plans to engage and interest individuals.

Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.

Coordinated and supervised creative donor acquisition, prospect research, corporate and foundation support, government relations and grantsmanship.

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10/2017 - 05/2019

Insomnia Cookies

Stillwater, OK

Marketing Representative

Placed marketing and advertising displays and materials at stores. Created weekly social media posts to create robust brand presence for Insomnia Cookies local campus Instagram.

Organized social events to establish community relationships and maximize marketing strategies on Oklahoma State's campus.

Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.

Elevated Insomnia Cookies' involvement within local Stillwater, OK culture by sponsoring items & teams during large community events.

Participated in weekly donation giveaways of cookies, cakes, & other Insomnia Cookies merchandise to local business & families.

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