Division Manager Service Supervisor

JOHN J MARCUM

Canal Winchester, Ohio Email: ****.********@*****.*** Phone: 614-***-****

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HVAC PROFESSIONAL

Highly skilled and safety conscious HVAC professional with technical acumen and experience managing technicians and prioritizing large volumes of work orders and quotations for residential and commercial properties.

Equipment Installation Electrical & Mechanical Repairs Project Management

Blueprint Interpretation Outstanding Customer Service Preventive Maintenance

Troubleshooting

Quoting & Estimating Safety & Compliance

HVAC Contractor’s License #33951 State of Ohio

PROFFESSIONAL EXPERIENCE

HVAC DIVISION MANAGER Midwest Roofing and Furnace., Columbus, Ohio 1/2019 to 12/2020 Built new commercial HVAC division, promoted to division manager, Poised for growth in the future.

Implemented all systems for service and installation standards as well as find, interview and hire new technicians to build a high-quality team.

Led estimates of varying scope, detail and price through the entire calculation process. This process required interfacing with groups such as engineering, purchasing and logistics. Final values and schedules were them included in firm price proposals to customers.

Managing complete pre-construction project estimation from tracking owner bid solicitations, attending pre-bid meetings, site visits, take offs, direct and indirect cost estimation, Coordinating with vendors and higher management for price bid finalization.

Planning and scheduling projects during construction stage, Coordinating and tracking progress, Budget set up, supplier payments, attending monthly project review meetings.

Large scale multi-family residential and commercial developments. Conducted and facilitated weekly meetings moderating the discussion between all parties to reinforce all progress and provide accurate documentation.

OPERATIONS MANAGER Temperature Pro Columbus., Columbus, Ohio 6/2017 to 10/2018 Assisted in building a new HVAC company from the ground up, Creating good customer base.

Implemented all systems for service and installation standards as well as find, interview and hire new technicians to build a high-quality team.

Conduct preventive and corrective maintenance on bearings, pumps, polyphase motors, shaft alignments and fans; document all maintenance/repair actions and manage equipment records.

Troubleshoot breakdowns and repair malfunctioning HVAC systems and components; utilize measuring and testing instruments.

Delivered outstanding customer service as main point of contact for project inquiries; achieved 100% quality service rating in random client surveys.

Routinely worked overtime, weekends, and holidays to ensure complete customer satisfaction. JOHN J MARCUM

Canal Winchester, Ohio Email: ****.********@*****.*** Phone: 614-***-**** 2

MAINTENANCE TECH II American Homes 4 Rent., Gahanna, Ohio 6/2016 to 6/2017

Installed, repaired, and maintained residential HVAC split systems and other mechanical equipment.

Evaluated, troubleshot, and repaired systems by identifying malfunctions and replacing parts and components. Read diagrams, specifications, drawings, blueprints, and schematics.

Use iPad to receive service calls and complete work orders ss well as maintain stock for truck and storage unit.

Demonstrated exceptional time management skills; organized and prioritized high volume of work order4WFs to ensure maximum quality and service to customers. CSR / TECHNICAL SUPPORT Habegger Corporation., Columbus, Ohio 4/2013 to 6/2016

Maintained professional customer relationships, communicating complex information to update customers on project status.

Answer incoming customer phone calls for parts, warranty and technical assistance.

Assisted HVAC customers with parts, equipment, warranty and technical support needs.

Assessed customer needs; quoted and supplied appropriate components. TECHNICAL SERVICE SUPERVISOR HHP Inc., Canal Winchester, Ohio 8/1999 to 4/2013

Served as member of team taking incoming HVAC customer calls and filled customer orders.

In house training for all other employees

Part room inventory control and ordering

Troubleshoot equipment over the phone and in the field as needed

Process warranty claims with manufacturers

EDUCATION & CERTIF ICATES

EPA Universal Certification

Professional Development

HVAC Controls & Air Distribution

Refrigerant Disposal & Recycling

Air Conditioning and Refrigeration with Principles of Heating Applications Troubleshooting Electrical Control Circuits

Maintenance & Safety

High School Diploma, Mifflin High School, Columbus, Ohio Northeast Career Center, Columbus, Ohio

HVAC Trade Certificate, American School of Technology, Columbus, Ohio

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