Virtual Assistant Media Specialist
Resume:
MAUREEN
WAMBUI
Virtual Assistant
Nairobi,Kenya
************@*****.***
Skills
• Data Entry
• Customer Service
• Database
• Internet
• Office Supplies
• Scheduling Appointments
• Communication
• Skype
• Powerpoint
Languages
• English
• Swahili
I'm a dedicated, Hardworking Remote Virtual Assistant with an excellent reputation for resolving problems, improving customer satisfaction, and Proven ability to manage multiple projects while meeting challenging deadlines. I am highly organized, passionate about my work, love teamwork, and like to keep a clean working.
Contact Information
Employment History
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Improved office efficiency, managing client correspondence, record tracking, and data communications.
Improved productivity initiatives, managing office support tasks, and coordinating itineraries, and scheduling appointments. Handled management of communication to executives by taking and making telephone calls via Slack and WhatsApp, reviewing and prioritizing mail, and composing and typing correspondence.
Improved productivity initiatives, including coordinating itinerary and scheduling appointments.
Supported office operations, managed client correspondence, tracked records and handled internal communications.
Responded to requests for information, assembled advertising displays, and provided customer service.
Provided remote customer relationship management services via phone consultation and email communication.
Complete administrative tasks as required by client including but not limited to: transcription, business correspondence, and data entry. Provide administrative support including document creation, editing, and email correspondence.
Provided marketing and promotional materials along with website maintenance.
Collaborated via email with an overseas office regarding website content. Provided accurate computer data entry.
Excel in providing virtual administrative support and customer service to global businesses across diverse industries.
Manage and maintain offline and online coordination (phone calls, email, voice/video chat, etc.)
Virtual Assistant Mar 2020 - May 2021
American Handiwork • Arizona
Part- time Social Media Specialist Feb 2020 - Feb 2021 MK Media • Florida
Prepared Facebook recommendations for increased engagement for urban street-wear/lifestyle blog including best practices, sample content, and contest ideas.
Collaborated with content marketing and blog contributors to create high- quality content around important, relevant terms.
Generate brand awareness and engagement through content marketing. Developed new social media strategies to increase customer outreach and community and potential viral marketing possibilities on Tiktok and Instagram.
Assisted in creating and posting Tiktok and Instagram content. Manage and maintain offline and online coordination (phone calls, email, voice/video chat, etc.)
Acted as customer service liaison between clients and owner to facilitate effective communications.
Developed and implemented project management strategies and plans for optimal efficiency
Collaborated via email with overseas office on regarding website content. Provide administrative support including document creation, editing, and email correspondence.
Provided accurate computer data entry.
Responded to requests for information, assembled advertising displays and provided customer service.
Assist clients with various tasks including data entry, research, basic digital marketing tasks, document formatting, and scheduling. Complete administrative tasks as required by client including but not limited to: transcription, business correspondence, and data entry. Processed Work Orders, Invoices, Receptionist, Data Entry, Calendar Management, Scheduling, etc
Serve as the main point of contact for the customers of clients, providing exceptional customer service.
Excel in providing virtual administrative support and customer service to global businesses across diverse industries.
Provided remote customer relationship management services via phone consultation and email communication.
MK Media • Florida
Virtual Assistant May 2018 - Feb 2020
Grey Oak limited • Nairobi
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