Denae’ Mangum

**** **** ******** ****. *********, MD 21239

Phone: 410-***-****

E-mail: adm0db@r.postjobfree.com

Alternate Email: adm0db@r.postjobfree.com

Objectives

To ensure the success of organization key programs and large scale projects. Motivated individual with well-developed communication and organizational skills. Detailed oriented and able to prioritize tasks all while working under pressure.

Education

CCBC (Associates of Applied Science) (May, 2016)

Recreation, Parks and Tourism

UMUC (Bachelors of Science) (December, 2019)

Criminal Justice major, Gerontology minor

Paul L. Dunbar (High School Diploma) (May, 2005)

Experience

Personal Support ( June 2019- current),

Richcroft (11350 McCormick Road)

Assist with daily living skills, assist in the implementation of outcomes and goals developed in the Individual Plan, promote appropriate community integration and social interaction, complete integration logs and monthly progress notes, and assist with individual’s recreational, cultural and vacation plans of the individuals choice.

Family Living Support Specialist ( November 2017- June 2019),

The Baltimore Arc (7215 York Rd)

Assist with daily living skills, assist in the implementation of outcomes and goals developed in the Individual Plan, promote appropriate community integration and social interaction, complete integration logs and monthly progress notes, and assist with individual’s recreational, cultural and vacation plans of the individuals choice.

Senior Data Entry Associate ( September 9,2012 –current),

Cigna (3700 O’Donnell Street)

Execute provider form audits, claims, and payments, ensure the quality of my teams(6 team members) work by doing QA audits for Band 1, execute automated reports and compile and print listings for Medicare (CMS) supplemented members, coordinate production and daily workflow. Assist with recommendations and improvement of the CMS claims process, policies and programs. Respond to providers and members correspondence via email, fax, or by telephone. Assist with the hiring process and screenings.

Correspondence CSR ( August 15, 2011 –September 8, 2012),

Carefirst (10402 Red Run Blvd)

Input member’s demographics and medical information from providers into the system, process claim adjustment requests, respond to electronic inquiries, provide benefit utilization and limitations, and provide effective customer service.

Collections CAE ( July 15, 2010- August 13, 2011),

Comcast (8029 Corporate Dr.)

Complete ageing reports with delinquent accounts, process payments and refunds, forward appropriate information to the Credit Bureau, set up payment arrangements and extend out services, and schedule trouble calls and installations.

Engineering Coordinator ( June 5, 2005- July 13, 2010),

Dreyers Grand Ice Cream (9090 Whiskey Bottom Rd)

Order plant supplies, receive and ship orders, inventory parts, monitor tool allowances, reconcile and reallocate AMEX charges, contact vendors, monitor and assure cost savings, generate charts and graphs, scheduling appointments and setting up plant wide meetings between vendors and purchase agents and setting up events at the site.

Certifications

Freight Broker Agent, Travel Agent

Skills

Program Planning, Event Planning, Activity Planning CPR, First Aid, AED, and 65 wpm, Microsoft Office, Excel, Access, Word, SAP, APPX, Accounting

Volunteer

Howard County Camp Fair

Intern for Athletics Department at Coppin State University

Pop Warner Cheer Coach

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