EXPERIENCE

SENIOR PRICING ANALYST

XPO Logistics / Dublin, Oh / 3/2020 – Present

As a senior pricing analyst, I’ve personally worked with complex data sets to help various business units determine and set competitive pricing to gain market share and achieve revenue goals. In any setting, I’ve learned how to collaborate with sales and marketing teams to develop strategies that drive sales and ensure that their busines units remain competitive.

• Compile, review and execute appropriate pricing strategies

• Utilize internal and market tools to develop and submit pricing proposals

• Communicate with customer sales regarding pricing requests

• Work with carrier procurement and the customer sales team to understand market trends that will aid in the review of pricing proposals

• Quote customers on new lanes

• Communicate customer problems, leads and inquiries to the sales representative

• Recommend and implement improvements

• Mentor and give direction to junior team members

• Provide training on best practices

SENIOR CUSTOMER SERIVCE REPRESENTATIVE

XPO Logistics / Dublin / 9/2016 – 3/2020

During this position I had built and maintained business relationships with clients by providing prompt and accurate service to promote customer loyalty.

• Perform prompt and complete data entry

• Enter accurate customer orders in computer systems

• Monitor on-time performance for driver delivery and pick-up

• Develop knowledge base for all customers

• Develop relationships with all customers

• Understand and abide by various customer requirements

• Resolve customer problems promptly and efficiently

• Communicate with Dispatchers to avoid any problems with loads and resolve any issues that may occur

• Trace and monitor existing loads in the system to prevent problems from occurring

• Handle high touch customer accounts

PROFESSIONAL PROFILE

I am an energetic, highly organized, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with two years of experience leading team members I am excellent at working with others to achieve a certain objective on time and with excellence.

KEY SKILLS

Content Marketing

Project Management

Brand Development

Team Leadership

Content Development

Time Management

SEO

Communication

Problem-Solving

Leadership

Teamwork

CHELSEA WEBB

EDUCATION

BACELORS OF SCIENCE

MARKETING WITH A

MINOR IN

COMMUNICATIONS

Franklin University

2016 – 2021

ASSOCIATES OF BUSINESS

ADVERTISING

TECHNOLOGY

Central Ohio Technical College

2014 – 2016

ASSOCIATES OF SCIENCE

DIGITAL MEDIA DESIGN

Central Ohio Technical College

2014 – 2016

adm08z@r.postjobfree.com 540 W Rich St. Apt 4 Columbus, Oh 740-***-****

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