ADMINISTRATIVE ASSISTANT

Tyarna Hinton

HOW TO REACH ME:

Cell: 301-***-****

adm08e@r.postjobfree.com

Washington, DC

WORK EXPERIENCE

VMG Resources

Customer Service Representative October 2019-February 2020

- Resolved a daily average of 25 resident inquiries and met performance review goals

(accuracy, productivity, efficiency)

- Monitored rent collections in accordance with management policies

- Maintained building operations by organizing events, major repairs and improvement projects

-Arranged meetings and maintained supervisor's tour schedule Department of Energy and Environment

Energy Assistance Processor October 2018-April 2019, July 2020- August 2020

-Provided assistance and advice to the public for completing energy requests

- Resolved discrepancies with existing accounts

-Maintained filing system for confidential paperwork

-Prepared presentations for new Fiscal year regulations CAREER OBJECTIVE

Administrative assistant with over 3 years experience in administrative support, and office management that thrives in a fast-paced, and demanding environment. Capable of prioritizing and completing tasks in a timely manner. Furthermore, I have proven to contribute to successful operations of various Government, and private sector companies.

EDUCATIONAL TRAINING

KIPP DC: College Preparatory

Diploma with Academic Distinction

- Attended August 2012 to June 2016

- President of Senior Committee

PROFESSIONAL SKILLS

-Microsoft Office Suite

-Critical thinking

-Team leadership

-Communication

-Problem-solving

-Time Management

-Customer Service

Green Ready Intern; Energy Department August 2018- October 2018

-Assisted with granting low income DC residients with utility discounts

-Reviewed and updated administrative policies

-Monitored iventory and ordered supplies as needed

-Verified client forms for accuracy to initiate payment process

-Developed and maintained working relationship with energy complanies

-Conducted in-person inspections of client home to determine program eligibility Operations Team Leader June 2018-August 2018, June 2017-August 2017

-Assisted in managing youth groups of 15+

-Compliled and anyalyzed data from site programs

-Facilitated off-site visits with third party partners

-Trained youth participants in various topics within DC Government policies Bank Of America

Urban Alliance Intern May 2016-August 2016

-Processed daily client transactions including deposits, withdraws, and money transfers

-Accurately maintained records of each transaction and ensured all documentation and paperwork was in compliance with company policy

-Assisted clients with various questions and concerns related to their accounts and bank accounts

-Provided excellent customer service to clients and efficiently responded to requests

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