PATIENCE HANNAH 760-***-****

Carlsbad, CA *****

adm07r@r.postjobfree.com

PROFESSIONAL SUMMARY

Functional, Fun, and Creative Fitness Professional (Personal Trainer and Wellness Coach) dedicated to consistently enhancing customer satisfaction through transforming lives daily to reach their maximum potential both physically and mentally to perform at their best in other aspects of their lives. I have an extensive background in market research, customer feedback, and process improvement. As well as bringing 27+years of background communicating with customers and vendors, analyzing and resolving complex issues, and documenting accurate notes for account interactions. Versatile professional comfortable working in high-volume, high-stress environment. WORK HISTORY

Owner •Level Up Studio, Personal Trainer and Health Coach Certifications: AFAA P.T., Speed and Agility CPU, Reactive Training CPU, Sunrise Yoga Cert. NASM, Currently taking certification for Sports Nutrition. Carlsbad, CA • November 2020- present

● Design and implement Exercise Weight lifting program for individual clients

● Develop one on one weekly assessment using Virtual Tools, (Facetime, Marcopolo, Youtube)

● Manage nutrition and meal plan coaching on-demand, as well as monthly plans based on the clients. goals

● Established group accountability and support

● Launched 24-hour premier client access enabled coaching

● High client retention and referral rate

Sales Account Manager • Cratex Manufacturing Encinitas, CA • February 2015 to November 2020

● Successfully negotiated price agreements with existing large customers during price increase retaining. 100% of the accounts

● Increased sales volume by adding 25 accounts nationwide

● Established client relationships by serving as a liaison between customer service and sales teams

● Man. aged portfolio of accounts totaling $2 Million yearly in sales

● Handle key/large account management to ensure customer satisfaction and retention

● Increased referral business by networking with potential clients

● Developed sales/marketing strategy to consistently exceed sales quotas

● Empowered customers by providing valuable knowledge of products and services

● Partnered with Owner, VP, Controller, and Sales Director to plan and execute hiring and. training processes

● Launched social media campaigns and sales force team, increasing. online sales by 100% in the second year. Accounting Representative• Park Hyatt Aviara Resort Carlsbad, CA • June 2010 to February 2015

● Performed auditing of multiple accounts to assist with overall P&L management

● Controlled a general cashier fund of over $100,000

● A major contributor to security procedure resolutions to ensure PCI compliance

● Developed and implemented new SOP's to drive efficiency and department fluidity Accounts Payable • Four Seasons Resort Carlsbad Carlsbad, CA • June 2007 to June 2010

● Performed end of month auditing procedures to ensure accounts balance with 100% accuracy

● Improved efficiencies of accrual and payables procedures by initiating vendor ID codes on PO's

● Achievement: Doubled cash volume discounts in one year by implementing new procedures and

. systems to increase efficiency

EDUCATION

Excelsior College - Business Administration

Palomar College San Diego, CA - Finance and Accounting ACCOMPLISHMENTS

● AFAA Personal Trainer Certificate, NASM Speed, Agility, Reactive Training, Sunrise Yoga, Sports Nutrition

● Lost 150 pounds naturally.

● Toastmasters Advanced SPeaker

● Served on the Brand Committee at Park Hyatt Aviara- Designing Campaigns for Brand Awareness

● Served on the Company Culture Committee at Four Seasons Resorts - Implementing Creative ways to

. promote healthy Company Culture within the organization.

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