SAI VAISHNAVI TRIKUTAM

*** * ******* ** adm05y@r.postjobfree.com

Chandler, Arizona -85286 Phone: 480-***-****

PROFESSIONAL SUMMARY

4+ years of experience working as Production Support Engineer, working in Maintain and build deployment environments.

Experience in Release Management.

Exposure towards Developed Complex database objects like Stored Procedures, Functions using SQL and PL/SQL and AWS technologies.

Experience in working with Java applications.

Strong understanding of concepts governing SDLC, relational database and reporting / query tools.

Proficient in reading and writing SQL statements, ability to analyze and model data.

Exposure to Client-Server application development using Oracle 11g/10g, SQL *PLUS.

Worked in creating various PL/SQL stored procedures, views, functions and temporary tables for data input in University Project.

Familiarity with repository / source code management tools like GIT.

Exposure towards CI/CD tools like GIT, Jenkins.

Familiarity with configuration management tools such as Ansible and build tool Maven.

Excellent communication, interpersonal, analytical skills and strong ability to perform individually and as part of a team.

Strong Unix command line skills, Bash scripting.

Exposure towards Python scripting.

Competency in SQL (MySQL, SQL Server, Oracle).

PROFESSIONAL EXPERIENCE

System Support Engineer, Wells Fargo, Chandler Nov’17-Nov’19

• Identify, troubleshoot and run test scenarios for technical issues, communicate fixes/workarounds with dev and QA.

• Troubleshoot errors in production.

• Incident management and handle high priority incident calls, EACOs and Triages.

• SQL Programing including writing complex queries to extract data for regulatory reports.

• Support and improve tools for continuous build and release management.

• Maintain and improve Application monitoring capabilities.

• Collaborating with teams to remediate and research missing transactions.

• Create and maintain documentation for build and release process. Environment: Cygwin, Splunk, MySQL, python, Pac2000, putty, JIRA, Confluence, Linux Support Analyst, ConvergeOne, Phoenix June’17-Oct’17

• Maintain and manage application and infrastructure availability with resiliency discipline, with inherent capability to perform complex issue investigation and resolution across wide range of applications.

• Setup and maintain integration environment for project code and build tools.

• Writing basic queries for data extraction and validation. SAI VAISHNAVI TRIKUTAM

227 E Dogwood Dr adm05y@r.postjobfree.com

Chandler, Arizona -85286 Phone: 480-***-****

• Responsible for Production and Implementation Support.

• Experience with Microsoft Office applications local and hosted.

• Ability to diagnose and accurately report networking problems.

• Research, analyze and troubleshoot to diagnose and resolve technical problems. Environment: ServiceNow, MySQL, Softbrick, Collaboration site, SAP_GTS, Appdynamics, Linux CLI Support Engineer, IBM India PVT LTD, Hyderabad Jan’15-Aug’16

• Support all the mission critical systems/services to ensure high Availability and Reliability at Scale.

• Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.

• Technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills.

• Install and configure the product suite to recreate issues and analyze for root cause.

• Communicate action plans to the client or IBM representative as appropriate.

• Design and implement automated dynamic environments to support the needs of delivery teams.

• Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.

• Collaborate with other engineers to develop deployment strategies for existing and new services.

• Automate infrastructure deployments for customer environments on the AWS Platform. Environment: ServiceNow, Jira, Linux environment and local Java applications. Software Intern, VDART Software solutions, India May’14 - Dec’14

• Attended training in Networks and Infrastructure management systems.

• Developed software, architecture specifications and business logic in Oracle using Stored Procedures, Packages, Functions, Views and Triggers.

• Writing PL/SQL code using the technical and functional specifications.

• Assisted software personnel in handling ongoing tasks as required.

• Quickly learned a wide range of technology skills and business knowledge required for projects. Environment: MS SQL Server, Oracle, Windows 2007/2008 CERTIFICATIONS

Oracle 10g- Oracle Certified Associate (OCA).

SKILLS

• Databases : Oracle 10g/11g, SQL Server 2008/2012

• Languages : SQL, PL/SQL, JAVA, PHP, Python 3

• Other Tools : SQL*Plus, Visual Studio, Anaconda, Eclipse, NetBeans IDE SAI VAISHNAVI TRIKUTAM

227 E Dogwood Dr adm05y@r.postjobfree.com

Chandler, Arizona -85286 Phone: 480-***-****

• Operating S. : Linux, Windows

EDUCATION

Bachelor’s in Computer Science Engineering, Karunya University, Coimbatore TN, India May’14 COURSES

• Python • Programming in JAVA, C, C++

• Web Technology • Data Structures

• Database Systems • Visual Programming

• Unix Architecture • Basic Electronics

PROJECTS

Online DECE System for Karunya University

• Front end: PHP, HTML, CSS, XML Back end: MySQL.

• All Students of university enroll in one of the clubs (Nature/Music/Science/Content/Writing/ Photography) of department of Extra Curricular Education (DECE).

• Built an online platform (website) for Students to login, register in any club and sync-up with new updates on their assignments and programs in their respective club.

• Staff privilege to update attendance, assignments, upcoming events and assigning Non-Academic Credits on 40 hours’ attendance. Administrator privilege to update/edit the database with the new students registering in the club and add new clubs. The website authenticates the user, based on privilege and redirects as designed.

• Created Custom Forms and Reports as per project requirement.

• Created tablespace, indexes, user and database objects like tables, views, materialized views, procedures and packages using oracle tools like SQL* plus.

A Mini project on Cryptographic tamper evidence.

• A mathematical value (Hash value) of the content in confidential e-mail, is generated using SHA algorithm and is encrypted to a private key.

• The Key is given to the recipient and is decrypted to the original message. If the hash value is changed it proves the e-mail has been forged.

LINKEDIN PROFILE: https://www.linkedin.com/in/vaishnavi-trikutam-96990a90 REFERENCES: Available on request NOTE:

Work Authorization – EAD

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