Flight Attendant Manager

Marissa Miclat Ada

**** ***** **. **** *, Pueblo, CO. 81008

Tel. Number: 719-***-****

E-mail: ***********@*****.***

OBJECTIVE

To obtain a position with a company that would allow for both personal and professional growth.

EXPERIENCE

Payless Holdings LLC,

May 2017 - May 2019

Mark Kooy

Phone: 719-***-****

Assistant Store Leader

• Greeted Customers entering the store to ascertain what each customers wanted or needed

• Answered questions regarding store and products while maintaining knowledge of current Sales, and store promotions

• Open and closed the registered with knowledge of using the computer and printers correctly

• Audit Store Sales Daily Doing Bank deposits Daily

• Trained new employees by providing knowledge of specific store tasks and policies

• Organized Store merchandise by size style and color to promote visually appealing environment

• Received multiple reviews acknowledging my level of dedication to excellent customers service

• Maintained Cleanliness and presentation of stock room and production Floor

• Reliable with an excellent attendance record

• Conducting personal shopping for customers in need of shoes and accessories

• provide elite customers service to all

• completing weekly stock and inventory assignment answer phones to execute customers questions via phone conversation

• Work closely with my manager in developing affective rules and guidelines to enable and efficient work load

• Organized and designed display for the floor of the department to attract customers

• Assisted customers in deciding purchases size shoe types and shoe Brand

• Multitask efficiently by making the customer’s needs come first while keeping the flow of the stock running smoothly

• Detailed oriented checking scheduling issues aware of current and upcoming sales promotions

• Organized able to predict stock and display issues and come up with the plan.

Dynamic International Airways, LLC

February 2014 – March 2017

Ernesto Ramirez (In-Flight Manager)

Phone: 336-***-****

Flight Attendant

Assisted passengers stow carry-on luggage, with the ability to increase luggage space by 15% through efficient stowing techniques

Served meals and refreshments and provided exceptional service to passengers, consistently earning recognition from flight crew and receiving 93% positive feedback from passenger surveys

Ensured adherence to FAA and company regulation, while trained in emergency situation, helping to diffuse two high level situations from escalating to emergency levels

Received “Flight Attendant Award” multiple times for safety adherence as well for cabin cleaning

First-aid and CPR certified

Good hospitality skills for presenting food and drinks

Excellent know-how of passenger safety protocol of flight emergency procedure

Proven ability to help people with special needs such as children or disabled passengers

Good communicator able to cooperate well with variety of cultures

Friendly caring and service oriented training

Informed and educated passenger on any unforeseen circumstances

Practice in emergency and non-emergency situations

Trained on welcoming passenger, explained flight safety procedures

AC Pacific LLC, (Starsand Plaza)

September 16 2013 – March 2014

Leonano Ruluked (Manager)

Merchandising Controller

Responsible for evaluating data on all aspects of each retail merchandise category

Supervise the activities of store or retail chains merchandising effort.

Control sales, cost, shrinkage through the maintenance of an inventory book where all data are evaluated.

Supervise all stock clerk

ABC Stores

October 1998 – August 2013

Dominic Reyes (Manager)

Shift Manager

Engage the customer through conversation. Determine the customer’s needs

Provides product knowledge to customers through the features, values and benefits of each product

Cross train associates to become efficient in opening and closing procedure.

To update usage hours per day.

Update sales system per day.

Review in store sales per day.

Utilizing our operation and merchandising tools to improve sales and profits.

Responsible in store mapping by department.(assign by manager)

Responsible in stock control card update.

Responsible for safe audit.

To Monitor register procedure.(assign by manager)

Maintain and update inventory every six months

To control buying and over stock condition.(assign department)

To delegate each associates their floor duties.

Handling return and complaints graciously and effectively

Work with associates to achieve store sales plan. Strive to achieve individual sales plan

Received and display merchandise

Actively participate in stores programs and procedures that drive sales

In charge of hard goods department (ordering and inventories)

Work station assignment/to control employee breaks back up for employee absents and shift rotations

To communicate with other shift manage and manager to ensure a clean and safe work area

Others duties assigned. Additional responsibilities knowledge and skill

EDUCATION

Don-Teodoro V. Santos Institute, Philippines

High School Diploma

LANGUAGES

English

Filipino

Japanese (Basic / Retail)

CERTIFICATES/TRAINING

Flight (Aircraft) Safety

Crew Member Evaluation Specialist

Med-Air in Flight Medical Care

AHA Heart Saver First Aid, AED, and CPR Certified

Corporate Flight Attendant Training

Food & Beverage Education and Safety

FAA Certification: Certificate of Demonstrated Proficiency

Trained to inspect a wide variety of Boeng Models 737-770

Member of the American Association of Flight Attendants

Management Training- To understand, as our company grows and as a system get complex, duties and responsibilities become less defined with the process. Delegation is the manager key to efficiency and benefits the entire company.

Timecard hour calculation.

Ordering of merchandise using key factors.

Basic retail formulas.

Store benefits.

How to project in-store gross profit expense, and inventory.

Mastering Customer Service (Attitude Development)

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