Inbound Customer Rutgers

OLUWASEGUN OLAROGBA

*** **** ******, *********, ** 07111 856-***-****)

***********@*****.*** www.linkedin.com/in/oluwasegun-olarogba-1a5224156/

EDUCATION

Rutgers, The State University of New Jersey Graduated: May 2020

Bachelor of Science, Management Information System & Supply Chain Management

Essex County College Graduated: December 2017

Associates in Science, Business Administration

LEADERSHIP/CAMPUS INVOLVEMENT

Member of Management Information Association (MISA) at Rutgers Business School—Newark

Dean’s List, all semesters at Essex County College

Educational Opportunity Fund (EOF) member

RELEVANT COURSEWORK

Demand Planning & Fulfillment, Management Information System, Enterprise Resource Planning (ERP), System Analysis & Design, Database Management, Computer Networking Applications

SPECIAL PROJECTS

Management Skills, Team Project Spring 2018

Identify an existing problem at a company.

Use all skills acquired from course readings and lectures to solve company issues.

Present a business case to management outlining team’s recommendations.

PROFESSIONAL EXPERIENCE

Inbound Customer Service Representative, Xtend Healthcare, LLC Mar 2021-present

Answer calls and provide information about vaccination program

Respond to calls and schedule patience for vaccination appointments

Handling inbound and outbound call volumes and providing accurate information

Make reminder calls and record accurate information in client management system

Assistant Store Manager, Dollar General Nov 2020 – Feb 2021

Ensure the store is properly opened and closed (following the companies security protocol)

Handling of all the vendors and ensure all paperwork are checked and filled in properly

In charge of making the schedule and payroll

Lead Sales Associate, Dollar General Feb 2019– Nov 2020

Ensure cashier registers are properly accounted for and all financial documentation are completed by business close.

Manage sales associates’ register and floor activities, ensuring proper customer service and Dollar General’s best practices are followed.

Complete customer returns and product exchanges.

CERTIFICATION / TRAINING

Project Management Foundation (LinkedIn)

Implementing supply chain Management (LinkedIn)

Lean six sigma foundation

TECHNICAL PROFICIENCY

Software – Microsoft Office (Word, Excel, Access, PowerPoint), Microsoft Power BI, Google Suite, SAP,

Skills - Organizational, Interpersonal, Communication, Leadership

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