VICTORIA CAMPBELL

**** ********* **., ******, ** 78745 H: 512-***-**** C: 512-***-**** adm02m@r.postjobfree.com SUMMARY

Front-line experience in fast-paced customer service environments. Cooperative, professional and effective interaction skills with co-workers, staff and customers. Team player, strong in organization and attention to details. Proficient in identifying issues and delivering solutions. Consistently exceed goals and expectations by maintaining high standards of customer service. HIGHLIGHTS

Dependable and reliable

Trainer and mentor

Adaptable and flexible

Fast learner who embraces challenge

Cheerful and energetic

Driven to succeed

ACCOMPLISHMENTS

Created and incorporated a special QA training tool into the standard training plan

Developed and coordinated a Community Involvement Program where contributions to charitable causes helped the community and created goodwill for the company EXPERIENCE

11/14/16 to present Customer Service Representative, DentaQuest Austin, TX

Excelled in taking timely calls and providing accurate information to callers

Successfully learned and applied regulations for Medicaid and CHIP

Assumed significant extra duties for EyeQuest including new information systems

Called upon during heavy call loads to assist with bi-lingual calls 08/2011 to 11/06/16 Store Manager, Perfumania Austin, TX

Led store out from severe shrinkage issues to become the most stellar operation in the district

Increased productivity to take the store from a 'C' to the higher 'B' volume store

Decreased high staff turnover to more stable environment

Received corporate recognition for actively participating in and promoting POS system job training 10/2006 to 07/2010 Asst Manager and Senior Sales Lead, Bath & Body Works Austin, TX

In charge of my store's marketing and display of the company brand merchandise

Handled creative solutions by improvising and adapting on-hand visuals to company directives 09/2003 to 06/2005 Dental Assistant, Austin Oral Surgery Austin, TX

Became proficient in scheduling appointments to maintain office flow

Developed unparalleled customer service skills support all patients 01/2001 to 07/2003 Assistant Manager, Casual Male Big and Tall Austin, TX

Managed daily operations, payroll, account records and training 10/1995 to 09/1997 Child Day Care Provider, Rhino Fitness Club San Diego, California

Coordinated activities for children 6 months to 12 years old

Helped promote child fitness through structured gym programs 06/1990 to 09/1995 Hospital Corpsman, United States Navy various locations

Assisted with recovery room medical evaluations and procedures

Assessed patient vitals and administered injections

Awarded with the National Defense Service Medal

EDUCATION

2004 Certificate of Completion: Dental Assisting, Allied Health Careers Austin, TX

4.0 GPA Teaching Assistant Student Council President 2003 Certification in Fine Arts: Modeling and Acting, Mayo-Hill Fine Arts School Houston, TX 1993 Certified Hospital Corpsman: Medical, Naval Hospital Corpsman School Great Lakes, IL