Operating Officer Camp Director
Resume:
Veronica L. Diaforli
**********@**.***
Profile/ Honors
Dedicated and top performing professional with strong leadership skills. Recognized for streamlining processes, researching new initiatives and spearheading projects that bring value and funds into organizations. Quickly develops a positive rapport with internal and external customers seeking win-win solutions. Proven track record with the following honors/awards: 2016 NJACP Leadership Award, FRN Employee of the Year (5 consecutive years)
Key competencies include:
Leadership Training/ Development Customer Focused
Crisis Management Advocacy Team Player
Organized/ Detail Oriented Change Agent Excellent Written/ Oral Communication Skills
Professional Experience
L.E.A.D. Inc. 9/1/2020 – Present
Chief Operating Officer – Finance, Human Resources and Operations
Acts as a strategic partner on the leadership team and works closely with the team to ensure they are meeting performance expectations.
Coaches and develops the team to ensure they are delivering against key business metrics.
Looks for methods to improve quality, efficiency and productivity, reduce costs, increase profits, or improve control measures.
Works collaboratively to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of the firm and insure excellent client service.
Provides timely, accurate and complete reports on the operating condition of the company.
Manages the overall strategy, purpose, and vision of the entire Human Resources function: benefits, payroll, 401k, recruitment, learning and development, culture, performance management, and succession planning.
Leads and develop a team across multiple locations and over various functions.
Motivates and leads a high-performance management team.
Attracts, recruits, and retains required members of the executive team not currently in place
Provides mentoring as a cornerstone to the management career development program. Collaborates with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
Demonstrate a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved.
The Family Resource Network, Trenton, New Jersey. 5/2018- 8/2020 (PROMOTION)
Senior Vice President of Programs and Services
Coordinate contract renewals and applications;
Act as liaison between regional state personnel and agency executives ensuring that consumers receive quality services that foster personal growth and enhance quality of life;
Spearhead the Agency’s effort to transform from a contract-based service model into a fee for service model while ensuring our Mission, guiding principles and philosophy remains intact;
Ensure appropriate internal controls, infrastructure and measurement systems are in place to support significant business model transformations;
Responsible for the assessment of current programs; identify and prioritize key sustainability issues and recommend modifications;
Create and implement business sustainability action plans; focusing on well-defined objectives, measure short-term performance and provide recommendations to meet long-term performance goals.
The Family Resource Network, Trenton, New Jersey. 4/2010- 5/2018 (PROMOTION)
Regional Director of Program & Services
Responsible for the development and implementation of programs that serve and empower families and individuals with intellectual and developmental disabilities;
Provides supervision, support and direction to regional staff; communicate agency directives with a strong focus on Agency mission;
Serve on several disability and community committees; frequent participation on activities that promote knowledge and respect for individuals with intellectual or developmental disabilities;
Supervision of 8 FT employees.
Caregivers of New Jersey, Brick, New Jersey (Affiliate of The Family Resource Network) 12/2017- 02/2019
Support Coordination
Partner with families and individuals to enhance their quality of life; ensuring individual plans of care are implemented;
Develop and implement individual plans of care based on the strengths, interests and preferences of consumers;
Assist individuals and families in the oversight, coordination and selection of their own supports;
Conducted Essential Lifestyles Training to employees, families and members of the community;
Acts as a resource to individuals and families about relevant, local and accessible services and providers utilizing specialized and generic community resources and other formal and informal supports and services
Epilepsy Services of New Jersey (Affiliate of The Family Resource Network) 6/1998- 8/2020
Administrative Camp Director
Design, prepare and implement meaningful sleep away camp activities for individuals with intellectual and developmental disabilities;
Supervise, support and direct camp personnel to ensure that activities, medical services, food services and other facets of camp are in accordance with program objectives, licensing and other standards;
Responsible for program budget; ensure that service billing is submitted in a timely manner; periodic reviews with executive team;
Maintain/ Oversee completion of logs, records, files and other documents as required by licensing/ accreditation;
24-hour accessibility during active camp seasons; participate in activities/ projects as a role model to others;
Supervision of 50 Camp Counselors, 2 Nurses, 1 PT Administrative Assistant;
Fundraising/ Grant Exploration.
Community Options, Inc., Princeton, New Jersey 12/2009- 3/2010
Executive Director
Oversaw operations for 12 Group Homes;
Maintained requirements to ensure successful state inspections;
Reviewed Monthly Reports and payroll processing;
Monitored all levels of quality and compliance measures within services;
Implemented changes to enhance service delivery and ensure continued compliance;
Supervision of 12 FT / 24 PT employees.
Caregivers of New Jersey, Brick, New Jersey (Affiliate of The Family Resource Network) 5/2004- 12/2009
Associate Director- Support Coordination
Ensured that support coordination activities are mission-focused, respectful and empowering to individuals with intellectual and developmental disabilities;
Partnered with families and individuals to enhance their quality of life; ensuring individual plans of care are implemented;
Developed and implemented individual plans of care based on the strengths, interests and preferences of consumers;
Assisted individuals and families in the oversight, coordination and selection of their own supports;
Conducted Essential Lifestyles Training to employees, families and members of the community;
Acted as a resource to individuals and families about relevant, local and accessible services and providers utilizing specialized and generic community resources and other formal and informal supports and services;
Maintained frequent communication/correspondence with the Division of Developmental Disabilities about service gaps and plans to bridge services;
Supervision of 8 FT employees.
The Family Resource Network, Trenton, New Jersey 6/1997- 5/2004
Director of New Initiatives
Ensured that Board of Directors, Executive Committee and Officers are kept apprised of conditions/ operations of the organization including influencing factors; provided recommendations;
Furthered Foundation objectives by implementing programs in conjunction with the Board of Directors and Executive Team;
Created and implemented policies, procedures and programs in conjunction with Board and Executive Team;
Recruited, hired and trained camp, office and field personnel; responsible for feedback sessions and/or progressive counseling;
Executed all approved programs, projects and major activities with headquarter and field employees;
Established a sound organizational structure for headquarters and satellite offices;
Development of New Programs and future sustainability.
Education/ Training
Wilmington University, Wilmington, Delaware
MS Administration of Human Services
Wilmington University, Wilmington, Delaware
BA Applied Behavioral Sciences
Wilmington University, Wilmington, Delaware
Certificate in Child Advocacy Studies
Additional Training/ Certificate Programs:
ACRES- Customized Employment Griffin-Hammis Associates, LLC
AWARDS Foothold
Crisis Care Training The Mandt System
CPR/ First Aid American Red Cross
College of Direct Supports: Mandatory Training Bundle Division of Developmental Disabilities
College of Direct Supports: Support Coordination Bundle Division of Developmental Disabilities
CYBERS Department of Children and Families
Medicaid Boot Camp Medicaid
QuickBooks
ADP
Computer Skills- MS Office, CYBER, The College of Direct Support, DDD Electronic Reporting System, AWARDS, Campdocs, Donor Perfect
Volunteer Experience
Alzheimer’s Study Commission Appointed 2013
Court Appointed Advocate, CASA, Monmouth County February 2016
Secretary, Family Support Coalition of NJ 2014 – 2020
Steering Committee for Low Wages for DSP’s 2016- 2020
References available upon request
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