Mason Director
Resume:
Marcus H. Maiorca
***********@*****.***
I possess over 20 years of experience in accounts receivable and customer service management. My experience also includes operational analysis and improvement, project management, organizational and staff development, as well as system functional analysis, improvement, integration, and implementation. EduCap
Vice President of Operations Sept 2015 - Present
Director of Portfolio and Customer Service Management Sept 2008 – Sept 2015 Managing a portfolio of a diverse securitized private student loans both defaulted and performing ensuring bond holders realize returns on their investments while assisting borrowers experiencing difficult financial circumstances.
Responsible for:
• Working with accounting to ensure accurate billing, collection, and payment posting of all portfolio receivables for more than $500 million for over 30,000 borrowers.
• Outsource management
• Creation and management of a diverse national / international attorney network
• Development of our Bankruptcy management department
• Establishment of our estate claim management department
• Management of all remediation programs
• Manage all employee development and training programs
• Realized a 50% cost reduction through process improvements, employee development, vendor management, contract renegotiations, system functional improvements and integration
Revenue Solutions, Inc. Nov 2006 – Jul 2008
Consulting Manager (Project Specific Consulting Engagement) South Carolina Tax office Modernization Project
Responsible for:
• Client management and expanding client project scope
• Enhancements to existing products and platforms
• The development of a new automated collection system
• Integration of systems across departments
CGI Apr 2005 – Oct 2006
Director (Project Specific Consulting Engagement)
Virginia Business Modernization Project
Responsible for:
• Identifying areas of improvement of the accounts receivable management process throughout the Commonwealth of Virginia as well as calculating the associated dollar benefits
• Working with the Commonwealth’s business leads to develop the most efficient and productive approach in administering the accounts receivable within the Commonwealth
• Designing, implementing, and managing the proposed project deliverables while ensuring congruence with CGI best practices
• Assistance in project proposal development, presentation, and capture 2
• Development and integration of a consolidated collections service bureau with revenue management responsibility exceeding $3 billion
• Participation in client contract negotiations and management
• Subcontractor negotiations and management
W & A Recovery Services Sept 2004 – Feb 2005
Site Director (Project Specific Consulting Engagement) Managed operations comprised of 90 employees tasked with the resolution of purchased debt portfolios Responsible for:
• Collection and billing management
• Call center management
• Human Resources, training, and administrative functions
• Production per FTE increase of 88% within first two months through staff development and system enhancements
Washington, DC Office of Tax & Revenue Apr 2001 – Jun 2004 Chief of Collections
Planned, coordinated, and directed all tax, license, and fee collection managing a staff of 80 union and non-union employees
Responsible for:
• Offers in Compromises as well as interest and penalty waiver administration
• Establishment of a refund-offset program between The District and the IRS
• Divisional point person for the conversion to and enhancement of a new integrated case management system
• Divisional point person for the District Tax Discovery Program
• Increased overall collections by 50% while realizing a staff / budget reduction of 25%
• Establishment and direction of the outsourcing of receivables to private collection firms
• Development of Policies and Procedures with associated training programs
• Division union relations
CRB, Inc. Jan 1998 – Apr 2001
Director
Managed operations comprised of 75 employees tasked with the resolution of retail, commercial, and healthcare debt portfolios
Responsible for:
• Collection and billing management
• Consulting engagement management
• Sales and marketing management
• Call center management
• Human Resources, training, and administrative functions,
• Development of all training programs
• Generation of a 175% increase in placements and fees Education
George Mason University - School of Management
MBA, Business Administration
George Mason University
BA, Psychology
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