Strong 16-year professional and academic background in the Finance, Academic, Security, Cash, Pharmaceutical, and Criminal Justice sectors. Organize meetings, handle incoming and outgoing packages and correspondence. Maintain immaculate logs and files. Enter information into systems. Greet guests and monitor entering and exiting guests. Manage telephone lines and transfer calls to appropriate parties. Assist with special projects. Oversee inventory activities to ensure stock is always available. Assist with form completion, proofing, and registering. Create reports on property damage. Fully fluent in English and Cape Verdean Creole. Additional Core Competencies include:
-Risk & Needs Assessments
-Money Laundering Investigations
-Civil & Criminal Law
-Crisis Intervention Techniques
-Risk Management Assessments
-Strong Interpersonal Skills
COMMONWEALTH FINANCIAL NETWORK, Waltham, MA 09/2020 – Present
Maintain strong, current knowledge of FINRA (Financial Industry Regulatory Authority), SEC (Securities and Exchange Commission), State Securities, and State Investment Adviser rules and regulations and insurance industry trends.
File, maintain, and update forms BD (Uniform Application for Broker-Dealer with the SEC, SROs [Self-Regulatory Organizations], and jurisdictions) and ADV (Uniform Application for Investment Advisor Registration); complete regulatory filings.
Provide interpretative guidance on registration and disclosure-related rules and regulation.
Oversee filing, maintaining, and updating required registration forms U4 (Uniform Application for Broker-Dealer Registration) and U5 (Uniform Termination Notice for Security Industry Registration).
CMBG3 Law, Boston, MA 02/2018 to 09/2020
Office Clerk and Administrative Assistant,
Assisted attorneys and paralegals on daily projects, workload, expenses, travel, and managing the calendar.
Filed court documents, including filing and serving Rhode Island and Massachusetts.
Oversaw inventory activities, including monitoring materials, ordering and requisitioning, and supply stocking or re-stocking of materials.
Sorted, received, and distributed mail between departments and personnel, including parcel packages, mailing preparation, and locating the most efficient shipping.
ALLIED UNIVERSAL SECURITY SERVICE, Boston, MA 08/2016 to 02/2018
Monitored and authorized entrance and departure of employees and visitors.
Examined the central alarm system for fire, intrusion, and duress alarms and responded, when needed.
Developed reports on property damage, theft, the presence of unauthorized persons, and unusual occurrences.
Oversaw and reported suspicious activities to local authorities.
FIRST MARBLEHEAD CORPORATION, Medford, MA 05/2014 to 08/2017
Customer Service Supervisor and Priority Services Analyst
Trained staff on how to improve customer service skills and assisted with quality and training processes.
Originated, reviewed, processed, closed, and administered customer loan proposals.
Maintained compliance with regulatory requirements.
Reviewed loans to ensure no fraud activities took place during the loan process.
Conducted daily maintenance of the loan database.
Submitted fraud reports when fraud was detected
STOP & SHOP, CO., Dorchester, MA 06/2010 to 05/2014
Customer Service Associate
Completed Western Union transactions and managed large cash transactions that required security and monitoring for fraudulent activities that required completion and submission of SARs (Suspicious Activity Reports).
Performed large cash transactions that required managing and securing a cash register and safe.
Assisted Loss Prevention by monitoring of suspicious activities throughout the store and during investigations.
Maintained and processed accurate and detailed logs and incident reports for each shift.
Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activities.
MONITORING YOUTH HOLDING ONTO OBTAINING DREAMS, INC. (M.Y.H.O.O.D), Boston, MA 03/2009 to 08/2013
Member and Volunteer
Helped mentor children and teenagers 7 years of age and older to help prevent them from becoming offenders by teaching a curriculum designed to encourage students to reject criminal activity and find their passions and purpose.
Strategized alternatives, such as after school programs and other activities to engage youth and route them to positive activities.
Created a haven for youths to speak freely and be heard and where they could share and apply ideas.
Employed personal observations of criminal activity to illustrate curriculum points.
NEIGHBORHOOD HOUSE CHARTER SCHOOL, Dorchester, MA 07/2010 to 08/2010
Provided educational support to children 9 to 15 years of age.
MULTI-CULTURAL INDEPENDENT LIVING CENTER OF BOSTON, Jamaica Plain, MA 04/2006 to 07/2009
Administration and Receptionist
Managed and organized office and client files and entered information into the database.
Organized forms, made photocopies, filed records, and prepared correspondence and reports.
Assisted with receptionist duties and research and development.
Answered and managed incoming and outgoing calls.
EDUCATION & TECHNICAL SKILLS
Bachelor of Science in Criminal Justice Bay State College, Boston, MA
Associate of Science in Criminal Justice Bay State College, Boston, MA
Career Diploma: Pharmacy Technician Penn-Foster Career School, Scranton, PA