Service Representative Receptionist
Resume:
LEIGH ANN BENTON
P.O. Box **** Rocky Face, GA ***40 · 706-***-****
***********@*****.***
Talented administrative professional with background in logistics and customer service. Confident and able to adapt in any environment. Intellectually curious, ready to learn new ways to improve. Problem solver able to think critically at a fast pace. Motivated to work hard. Team member and team player. Resourceful by using different methods of leadership. Proficient in AS400, Word, Excel, Adobe, as well as other media platforms.
EXPERIENCE
MARCH 2021 – APRIL 2021
CUSTOMER SERVICE REPRESENTATIVE, THE RECREATIONAL GROUP - XGRASS
Provided all customer service aspects including quotes, maintained customer accounts, order entry, and shipping and receiving of goods.
Ran reports, tracked sales data and maintained databases for upper management.
Answered an average of 60-100 calls a day in a fast-paced environment, answering all questions in an efficient and timely manner.
Communication to customer and internal personnel on production lead times and inventory data.
Additional responsibilities of accounts payables and receivables.
Answered questions and provided information related to existing or potential orders and sales.
OCTOBER 2020 – MARCH 2021
CLAIMS ANALYST, CARPETS OF DALTON
Maintained working knowledge of business policies and procedures.
Worked with customers regarding the issues with furniture.
Set up appointments for our claim tech to go out and evaluate the claim or to repair the unit.
Applied payments for claims from vendors.
Worded closely with vendors to get units repaired or returned.
JANUARY 2016 – OCTOBER 2020
SALES ADMINISTRATOR, Xpress global systems
Maintained working knowledge of business policies and procedures.
Provided sales quote request and negotiated pricing.
Made follow-up calls to customers to ensure that quotes were received and inquired on status of orders.
Provided customer service and support to ensure the effective execution of customer objectives in marketing and advertising.
Answered questions and provided information related to existing or potential orders and sales.
Ran reports, tracked sales data and maintained databases for upper management.
FEBURARY 2015 – JANUARY 2016
CUSTOMER SERVICE REPRESENTATIVE, earthweave carpet & rugs
Provided all customer service aspects including quotes, maintained customer accounts, order entry, and shipping and receiving of goods.
Communication to customer and internal personnel on production lead times and inventory data.
Additional responsibilities of accounts payables and receivables.
Answered an average of 60-100 calls a day in a fast-paced environment, answering all questions in an efficient and timely manner.
MAY 2014 – OCTOBER 2014 (DR. PASSED AWAY.)
FRONT OFFICE RECEPTIONIST, DR. RANCE W. HUMPHREYS
Answered multi-line telephones.
Log appointments.
File insurance claims.
Called insurance carriers to verify benefits for patient and cashier.
EDUCATION
JUNE 1988
DIPLOMA, jackson county comprehensive high school
COLLEGE PREPARATORY DIPLOMA
MAY 2002 – MAY 2004
SCHOOL OF NURSING, dalton state college
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