Network Administrator

*** ***** ******* ***

Gloversville, NY *****

***********@*******.***

Education

Bachelor of Technology in Network Administration

Morrisville State College

Morrisville, NY

**-* ******** *******g Academy

Information Security Officer Training: ISO Essentials

Work Experience

Network Administrator- Bank of Richmondville; 2015-Present

Manage servers and provide desktop and network support. Help and assist all users in solving computer related issues. Develop and recommend to the supervisor procedures regarding computer and computer peripheral purchasing, maintenance and usage. Provide direction and guidance to Bank staff regarding business IT equipment utilization. Troubleshoot and resolve computer related hardware and software problems, oversee Bank wide efforts to identify and evaluate all critical systems. Work closely with Information Security Officer in designing and implementing security processes and procedures and perform cost benefit analysis on all recommended strategies. Collaborate with external auditors and examiners to conduct in-depth compliance audits and penetration testing, presenting all results to management. Monitor activities of computer usage, security, and send reports directly to the IT Manager/CISO. Also trained as a backup CISO to ensure Bank information is kept secure in the absence of the CISO.

Desktop Support- Active Network; 2014-2015

Provided remote technical support to work at home call center agents. Tasks focused on troubleshooting RDP connections from thin clients as well as managing Ayaya VOIP phone accounts.

Network and Systems Technician- Taylor Made Systems 2011- 2013

Tasks included assembling and preparing new computers, deploying computers, working with end users to troubleshoot problems and learn new features, applying software updates to company computers, assisting to ensure backups were completed successfully. Also helped operate and troubleshoot issues with CNC Bender and CNC milling machines.

Information Technology Skills

Antivirus administration- Kaspersky

Application deployment and updating

Avaya and Mitel Phone Systems

Backups including windows image backup for workstations and Rapid Recovery for servers

Cisco IOS, routing and switching

Citrix Provisioning Services

Disaster Recovery testing; failover to a hot-site

Firewall setup and troubleshooting with concentration in SonicWALL

Linux Administration Including CentOS, Zentyal, and Ubuntu

Microsoft Active Directory, Group Policy, WDS, WSUS, MDT

Network security and attack defenses

Network Services Including DNS, DHCP, NTP, Spanning Tree, and HSRP

Patch management; Windows and third party patches

PC/Server Hardware repair and maintenance

Routing protocols including RIP, EIGRP, OSPF, and BGP

SAN Administration with Dell Equalogic

Security Compliance (FFIEC, GLBA, NYS DFS, NIST)

Simulated Phishing email campaigns

Site to Site and Remote Access VPNs

Thin Client Local and Remote Administration

Virtual Machine Experience VMWare ESXi, vSphere, vMotion

Vulnerability management including Nessus and Kali Linux

Windows Server 2008 R2, 2012 R2 and 2016, Windows 7, 10

David McDougall

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