Manager Store

CHRIS ALCONCEL

CAREER FOCUS

Experienced Manager and Leader looking to obtain a position at your company where I can effectively utilize my expertise in human relations, project management and staff recruitment. FUNCTIONAL SUMMARY

Competitive manager with 15+ years experience in leading sales, services and project teams. Imaginative and innovative with proven leadership. Able to identify areas of strength and weakness and implement policies, standards, and changes in operation that optimizes productivity and bottom line. A history of profit and guest satisfaction achievements, which illustrate the ability to combine cost control, revenue growth and process improvements through effective staff training and motivation. General Management qualifications:

• Leadership Training and Development

• Quality Assurance Testing/ Project Management

• Merchandising / Inventory Control

• Sales and Business Development

EMPLOYMENT HISTORY

04/10 - Present Apple Northern/ Southern Virginia

Manager

■Create and Facilitate trainings for leadership teams on processes and systems as well as new key initiatives

■Create tools required to track and inspire the right behaviors from our team

■Achieved payroll guidance through proper scheduling practices and accurate timecard management

■Managed Genius Bar, ensuring repair quality and customer satisfaction standards are upheld

■Consistently develop team members at all levels for new roles as the business grows 04/12 - 05/13 (Intermittently) Apple Cupertino, CA Lead Quality Assurance Testing

■Supported Multiple Apple Retail Support teams in the testing of retail systems, including internal reservation system accessible by employees and customers as well as applications for stores in new countries

■Opened bug tracking tickets to contribute to the success of Apple Systems

■Led multinational testing groups in an effort to ensure new retail systems are of the highest quality around the world

■Coordinated communication between testers, the business teams and retail translation teams 03/09 - 04/10 Sears Holdings Corporation Fairfax, Virginia Assistant Store Manager- Brand Central

1236 TRIPLE CROWN CIRCLE APT #205, CHESAPEAKE, VA. 23320 PHONE 757-***-**** • E-MAIL *********@*****.***

■Drive Sales in the Home Appliance and Home Electronics departments

■Manage associates in a commission (Home Appliance) and Hourly + commission ( Home Electronics) based sales environment

■Maintained #1 in Region Ranking (170 stores) in Total Revenue Dollars, % to Last Year, and % to Budget.

■Assist Store Manager in teaching out new procedures for executing new company initiatives. 05/08 – 03/09 The City presented by Circuit City Fairfax, Virginia Store Director

■Grand Opening

■Control external teams: electricians, low voltage contractors, project manager, and general contractor

■Work with Fixture and store team to execute the signage setup and product placement in the building

■Hire and Train new leadership staff to assist in leading the store

■Led team to implement new company concept and vision 10/07 – 06/08 Circuit City Fairfax, Virginia

Store Manager

■Improving an operationally challenged store to make it profitable

■Maintaining payroll and hours budgets

■Identify and develop management candidates

■Conduct performance evaluations with managers

■Review Sales/ Profit reports & Achieve Sales budgets ($22M Run Rate) 02/02 – 10/07 Circuit City (Training Center) Multiple Locations, Virginia Assistant Store Manager/ Home Entertainment Manager

Help train future managers for our district, including store managers, operations and sales managers.

Manage Store Resets, ensure all displays set to corporate specifications

Recruit, select, hire, train and evaluate employees.

Developed action plans to improve both the Home Entertainment and Computer businesses EDUCATION

Great Bridge High School Chesapeake, Virginia

Old Dominion University Norfolk, Virginia

REFERENCES

Available upon request.

1236 TRIPLE CROWN CIRCLE APT #205, CHESAPEAKE, VA. 23320 PHONE 757-***-**** • E-MAIL *********@*****.***

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