Desktop Support Engineer
Resume:
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Rukmaninagar, maduravayal
Chennai - 600 095.
Deivasigamani. S Phone No.: 996-***-****
Alternative Phone No :875-***-****
Mail ID: ****.*****@*****.***
CAREER OBJECTIVE
Aim to be associated with progressive organization that provides the
opportunities for personal and professional development as well as to
pursue excellence by utilizing my talents and analytical abilities for
organization's success.
PERSONAL STRENGTH & ACHIEVEMENTS
. Highly motivated Team Player.
. Flexible to extend the shift timing to complete the given task.
. Ready to face challenges.
. Assuring to provide the best services at all times.
. Lead as a support to Team Leader.
. Received appreciation mails from clients as well as management.
. Handled High Level Escalation Tickets.
. Fast learner and having good knowledge in handling Escalation
tickets.
IT FUNCTIONAL
. Experienced in Remote Administration of Windows 9x, 2000, XP,
Windows 7,Windows 10.
. Excellent hold on Hardware like DELL, IBM, HP Compaq, CANON IR3300i
Printers, Network Printers & DeskJet Printers, HP Scanners, Backup
Devices like CD Writers and Tape Drives.
. Extending high-end technical support / solutions on various Desktop
& Servers. Ensuring high customer satisfaction levels through
prompt redressal of their problems.
TECHNICAL QUALIFICATION
. Microsoft Certified in system administrator
JOB PROFILE
JOB DESCRIPTION:
I have more than 15 years of Experience with sound knowledge in
System Administrator (Windows platforms) and also
worked in maintaining Domain controller &
Server Based Network.
JOB EXPERIENCE:
Getronics Solutions India Private Limited
Designation : Technical support engineer for Merck, Chennai
Working Period : October 2012 to till date.
Responsibilities:
. Online technical support to customer for issues related to their
Hardware /Software and Network through Remote & In Person.
. Installing &Trouble shooting Lenovo desktop and laptops,
. Using Precache device installing operating systems
. Handling 4000-5000 LAPTOP AND IPADS in Merck project.
. Doing hardware replacement on Lenovo laptops &desktops.
. Experience in Change, Request and Problem Management.
. Attending calls as per service desk allocation through Remedy.
. Involved in installation of Operating Systems (window 10)
. Installation and Configuration of Local & Network Printer.
. Coordinating with Vendors
. Good training skill in customer service.
. Coordinating with customers to solve the problems
. Asset Maintenance for Hardware, Software and Printers Part.
. Up gradation & Migration of Software / Hardware as per customer
requirements and specification provided by the vendor..
. Handling video conference, printers, projector etc
JOB EXPERIENCE:
1. Nebula computers Pvt. Ltd., (Franchise for Wipro)
(Group Partners for Wipro Technologies)
Designation : Desktop support engineer for Merck, Chennai
Working Period : May 2011 to October 2012
Responsibilities:
. Online technical support to customer for issues related to their
Hardware /Software and Network through Remote & In Person.
. Installing &Trouble shooting Lenovo desktop and laptops,
. Doing hardware replacement in Lenovo laptops & Desktops.
. Handling 400-500 LAPTOP in Merck project.
. Experience in Change, Request and Problem Management.
. Attending calls as per Manager guidance
. Involved in installation of Operating Systems (window xp)
. Installation and Configuration of Local & Network Printer.
. Coordinating with Vendors
. Good training skill in customer service.
. Coordinating with customers to solve the problems
. Asset Maintenance for Hardware, Software and Printers Part.
. Repairing the Laptop using old laptops.
JOB EXPERIENCE:
2. Nebula computers Pvt. Ltd., (Franchise for Wipro)
(Group Partners for Wipro Technologies)
Designation : Desktop Support Engineer for Scope International,
Chennai
Working Period : November 2007 to May 2011
Responsibilities:
. Online technical support to customer for issues related to their
Hardware /Software and Network through Remote & In Person.
. Installing &Trouble shooting dell desktop and laptops,
. Doing hardware replacement in Dell and Lenovo Laptops and Desktops.
. Using Symantec ghost 8.0 for installing operating systems
. Installing and configuring 2003 servers
. Installing & Configuring AD and DNS &DHCP 2003 Servers
. Handling 4000-5000 Hosts in the Scope International (Enterprise
Support).
. Experience in Change, Request and Problem Management.
. Attending calls as per service desk allocation through Remedy.
. Involved in installation of Operating Systems (Windows XP, 2000,)
. Installation and Configuration of Local & Network Printer.
. Trouble shooting and Configuration of Mail clients Problems ( MS
Outlook, )
. Up gradation & Migration of Software / Hardware as per customer
requirements and specification provided by the vendor.
. Implementing successfully BCP (Business continuity plans).
. 24*7 dedicated support to ensure uninterrupted availability of IT
resources.
JOB EXPERIENCE:
LINKS COMPUTERS:
July 2006-NOV 2007
Worked as a service engineer in links computers for handing private
&Government companies for Amc
* Maintained a LAN of 50 Desktop Systems
* Hardware and Software installation, configuration, troubleshooting,
* Network administration and maintenance.
* Installing and maintaining of printers, Scanners and Modems.
* Maintaining a Windows 2000, xp, 98, gave user software Restriction
Daily Mail backup and Check every machine in every day.
* Antivirus Scan, Install and Updated to Client Side.
* Crimping Network Straight Cable and Crossover cable.
* Attented defected hardware components like CPU, Printer, UPS etc.,
* Installed and configured Symantec endpoint protection in server and
client
* Installing and configuring different Windows based Application
Software.
* Installing and Configuring hardware devices and peripherals, software
packages at client end.
* Configuring Outlook Express and Microsoft Outlook
* Basic LAN Trouble Shooting and Network Connectivity
* Installing and Maintain the Local Area Network (LAN)
* Coordinating with Vendors
* Good training skill in customer service.
* Coordinating with customers to solve the problems.
* Asset Maintenance for Hardware, Software and Printers Part
EDUCATIONAL QUALIFICATION
. Diploma in computer engineering in Cengalvaraya naicker Polytechnic
College,Completed 2006, Chennai.
PERSONAL PROFILE
Father's Name : T.M.Shanmugam
Gender : Male
DOB : 27th December 1987
Languages Known : English, & Tamil
DECLARATION
I hereby declare that the information furnished above is true to the best
of my knowledge and belief.
Place: Chennai
Yours Sincerely,
Date:
S.Deivasigamani[pic]
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