Crystal C. Battle

*** **** ****** *******

Knightdale, North Carolina 27545

252-***-**** (cell)

adlzf6@r.postjobfree.com

SKILLS

Risk / Loss Management

Credit Operations

Financial Analysis

Client Relationship Management

Business Development

Reynolds & Reynolds

MS Office Suite

ADP

Sales Tracker

PROFESSIONAL EXPERIENCE

GM Financial Services Raleigh, NC 09/2014-Present

Sr. Credit Analyst Risk / Loss Management / Credit Operations / Responsible for $2+ MM a month in loans booked individually / Financial Analysis / Client Relationship Management

Wells Fargo Dealer Services – Raleigh, NC 03/2007 -8/2014

Sr. Consumer Loan Underwriter – Dealer Services

Consistent top performer

Analysis, risk rating, and underwriting of over $10+ million in loans monthly.

End to end loan origination functions including funding, terms, and collection.

Doug Henry Chevrolet – Tarboro, NC 12/2005 – 03/2007

Finance Manager

Consistent double digit quarterly increases in finance product sales and revenue.

Developed and implemented finance business development plan for finance department.

Davenport Auto Park – Rocky Mount, NC 05/2005 – 11/2005

Finance Manager

Top performer in all finance product sales and service.

PCE (Perfect Client Experience) team lead.

Cultivated strong lending relationships with financial institutions.

Auto Trader - Raleigh, NC 11/2004 - 05/2005

Account Manager / Representative

Turned around a perennially weak territory within the second quarter.

Increased profit margin earnings by 25%.

Developed and maintained relationships with existing and new clients to build a stable client base.

Forged strong relationships with local dealers and lending institutions.

Rick Hendricks Chevrolet - Durham, NC 01/2003 – 08/2004

Finance Director

Oversaw and managed all dealership finance activities.

Developed finance revenue goals and forecasts.

Trained, mentored, and managed staff of 25 to meet and exceed aggressive goals.

Gave final approval on all finance department decisions.

Achieved AFIP certification from Hendricks University.

Steve Jones Honda and Chevrolet – Pinehurst, NC 05/2002 – 01/2003

Finance Manager

Assisted with continuous finance process improvement opportunities to increase dealership revenue and profit.

Created special finance marketing tools to help credit challenged clients with loan approvals.

Terry Labonte Chevrolet - Greensboro, NC 11/2001 – 05/2002

Finance Manager

Special Finance with over 300K a month in funded loan packages

Premier Ford – Rocky Mount, NC 09/1993 – 11/2001

Finance Manager – Special Finance

Specialized in risk accounts helping clients who were credit challenged in obtaining fair and reasonable lending opportunities.

Reported all AP / AR activity to senior management.

Increased special finance revenue by 35%.

Time Warner Cable (Cable Television Co.) Rocky Mount, NC 07/2001-10/2001

Customer Service Manager IV – Risk Level Customers

Managed disconnect/reconnect risk accounts customer service department with a staff of 50.

Acted as company court appointee as a subject matter expert for troubled accounts.

Decreased customer service complaints by 20% within first year.

Winner of several top performing manager awards.

Member of Time Warner Cable and Cable Television Co. merger integration team.

CERTIFICATIONS

Hendricks University – Charlotte, NC

AFIP Certification – Association of Finance and Insurance Professional Certification

State of North Carolina

Notary Public

State of North Carolina

North Carolina Insurance License

EDUCATION

Malverne High School – Malverne, NY 06/1980

Graduate

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

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