Venkatesh.K

No **, *th street,

Indhira nagar, puthagaram, vinayagapuram

Chennai - 600099

E-mail: adlzf2@r.postjobfree.com

Mobile#: +91-984*******

To pursue a challenging career in an environment focused on quality, customers and innovation so that I can enhance my technical and personal skills and be instrumental in the growth of the company.

SUMMARY

Experience in Teleperformance (Mortgage loans) - Interest rates

Experience in Sutherland ACER (Technical Support for WIN 8/WIN7 OS) For 18 months

Experience in Symantec (ETAS) SEP Antivirus - Sales and support (March 2013 Jan 2014)

5 years, of experience as Team lead in Cybernet Slash Support, Chennai. (From OCT 2006 DEC 2011 )

Job Description:

Current Process

ACER Technical Support

Configuring the comp with win 8 & provide OS info & support

Troubleshooting for any virus infection in the computer

Help in installing/uninstalling the Applications

Provide support for the tablet, desktop, all in one comp, Smartphone & monitors

Symantec in Synnex Concentrix Corp

Troubleshooting for symantec Endpoint protection

Assisting in Installing the SEP,Providing info about the compatibility in OS

Configuring GUP in the SEPM,as per customers request

Configuring Live Update administrator,as per customer requirement.

Troubleshooting for Virus infection in the network.

Providing Information about the Upgrade version of SEP,Educating about fix and features in the latest version.

Providing info about Disk space requirement to use SEP.

Process 1: Vonage

Troubleshooting for VOIP (voice over internet protocol) issues

Issues like (no dial tone, audio issues, not able to make and receive calls)

Configuring Vonage devices with ISP (Internet service provider) Modem

Cascading Vonage device with other devices, LAN to LAN, LAN to WAN including switch & hub.

Configuring Vonage device for the compatibility of ISP type like DSL, CABLE, WIRELESS...

Enabling DMZ or Forwarding ports for the voice packets and blocked sites

Checking the bandwidth and educating the customers about the bandwidth usage by Vonage device.

Troubleshooting for OS and IE-explorer problems...

Providing networking information to the customers...

Process 2: Roku - "The streaming box battle is over: Roku is king."

Manage a Team in Roku Process,Designated as Team Lead.

Troubleshooting and Support for Roku players.

Setup an account, adding the new channels.

Managing the customer request form, payment methods.

Providing the information to the customer, instructional videos, buying a Roku and setup information.

EDUCATIONAL BACKGROUND

Qualification

Institution

Year

Grade/Percentage

X

DonBosco matriculation school,Kolathur

April 2000

I class / 80 %

Diploma (ECE)

CNT Polytechnic college,Vepery

April 2003

I class / 83.5 %

BE (ECE)

SSN COLLEGE,KALAVAKAM

OCT 2008

CERTIFICATION

HARDWARE AND NETWORKING IN CNT POLYTECHNIC COLLEGE (PART TIME)

Technical Skills:

Operating system WINDOWS XP, 2000/98/95, MSDOS,WIN 7/WIN 8

Networking TCP/IP, Ethernet, DHCP, Wireless & LAN, WAN, PCs, Laptop

Tools Net gear Firewall, Linksys Wired and Wireless CISCO & SOHO Routers, (With VOIP enabled).

PROFESSIONAL SKILLS

Excellent Communication Skills.

Strong Analysis and Problem solving skills.

Good Leadership Qualities.

Ability to work independently as well as in a team.

With proven ability to understand business problems and apply technology to formulate workable solutions.

Result oriented, self-starter and able to work with minimum guidance.

WORK EXPERIENCE EARLIER

Client

Cybernet Slash Support

Project

ROKU

Team Size

16

Role

Team lead

Project description

Involved in troubleshooting routers. Involved in effective communication with American customers. Project deals with networking components.

Responsibilities

Involved in technical support

Resolved various issues regarding networking

Involved in troubleshooting various technical issues in Roku Project.

Also capable to train new agents.

Currently working for US based concern.

Operational manager (8 agents in my team).

Personal Skills:

To be an excellent Team Player.

Successful process oriented and target oriented.

Capable of taking independent decisions.

Having excellent communication & interpersonal skills

Analytical Skills with an ability to learn and understand various skills

PERSONAL INFORMATION

NAME

Venkatesh .K

DOB

18th Jan 1985

SEX

Male

FATHER S NAME

Appa Rao .K

MARITAL STATUS

SINGLE

NATIONALITY

INDIAN

LANGUAGES

ENGLISH, TAMIL,TELUGU

Declaration:

I declare that all the details furnished above all are true to the best of my knowledge and I can produce at any time at your convenience.

[K.VENKATESH]

OBJECTIVE

Organization

Teleperformance Mortgage Senior Advisor

Duration

From Oct 2015 Feb 2020

Designation

Senior Advisor

EXPERIENCE HIGHLIGHTS

Contact this candidate