Bpo Service Representative

FRANCIS MICHAEL CERBO SANTOS

#**** ******* **. ******** ***** Cruz, Makati City

Email Address: ******.************@*****.***

Contact Number: 099********

OBJECTIVE

To secure a challenging position where i can effectively contribute my skills that offer professional growth. To enhance my capabilities and qualifications so that i have the opportunity to prove myself as a competent employee.

PROFESSIONAL HISTORY

Manila Bankers Life Insurance Corporation

VGP Center, Ayala Center, 11F, Makati, 6772 Metro Manila

Sales and Marketing Department

Team Leader – Outbound Marketing (June 2020 – December 2020)

- Set clear team goals and KPIs

- Delegate tasks and set project deadlines

- Oversee day-to-day teams’ operation performance

- Do regular performance evaluation

- Create a health and motivating work environment and atmosphere

- Develop a well designed and motivating evaluation program

- Communicate with teams about their performance

- Monitor team performance and reports on metrics

- Motivate team members

- Discover training needs and provide coaching

- Listen to team members’ feedback and resolve any issue and conflicts

- Plan and organize team building activities

Outsource Network Contact Center and Back Office services, Inc.

Globe SG Wireless

SG Collection Specialist - August 2018 to February 2019

Globe Onsite Analyst / Quality Assurance Specialist (SG Wireless and SG Wireline Innove) - March 2019 to July 2019

SG Wireless Back Office Specialist - August 2019 to September 2019

Rapid Account Specialist (Asia United Bank – Sunlife Grepa Financial / AUB Card Guard Plus) – October 2019 to February 2020

United Coconut Planters Life Assurance (COCOLIFE) – Call Center

COCOLIFE Bldg 6807 Ayala Ave. Makati City

Team Leader – Future Savings Platinum and Group Personal Accident Insurance

March 2017 – May 2018

Happy Recipe Food Enterprise Corporate Office

Jipangyi Seoul Cane Ice Cream – Store Supervisor

SM Taytay & SM Angono Branch

December 2015 – January 2017

Sales Rain Incorporated – BPO

2204 The Peak Tower L.P Leviste St. Makati City

Customer Service Representative / Verification Officer – Verizon

( Long Distance Call Provider – International Account )

June 2010 – November 2012

ABS-CBN Channel 2 ( WOWOWEE )

ABS-CBN Compound Mother Ignacia St. Quezon City

Talent / Professional TV Dancer 2005 – 2009

ABS-CBN Channel 2 ( Magandang Tanghali Bayan )

ABS-CBN Compound Mother Ignacia St. Quezon City

Talent / Professional TV Dancer 2000 – 2004

GMA Channel 7 ( Sobrang OK Pare )

EDSA, GMA Kamuning Quezon City

Talent / Professional TV Dancer 1998 – 2000

EDUCATIONAL ATTAINMENT

ELEMENTARY LEVEL

St. Andrews School

Quirino Avenue, Barangay La Huerta Paranaque City, Metro Manila

School Year 1992 – 1996

HIGHSCHOOL LEVEL

St. Francis School

National Highway, San Pedro, Laguna

School Year 1996 – 1996

COLLEGE LEVEL

University of Perpetual Help System

Barangay Sto Nino Binan, Laguna

School Year 2000 – 2004

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