Bernadette H. Mosé

Pearland, TX. *****,• adlzda@r.postjobfree.com • 714-***-****

Professional Experience

Travel Coordinator

Dedicated travel professional with extensive expertise in comprehensive domestic and international travel services for executive-level management, corporate accounts, and groups.

— Key Qualifications —

•Demonstrated experience in accurately processing travel arrangements with respect to client preferences, deadlines, and budget requirements.

•Expertly skilled in corporate travel, including international and domestic travel, private fares, free independent travelers (FIT), and group bookings.

•Highly supportive and customer-service-focused, providing all-inclusive services, promotional incentives, and cost-efficient solutions to guarantee complete satisfaction and repeat customers.

•Proficient in global distribution systems (GDS) and SAP software generating efficiency, precision, and detailed documentation to ensure optimized productivity.

Professional Experience

Travel Leaders Group – New York City, NY.

Corporate Travel Counselor, 2020 to 2020

Managed international and domestic travel arrangements for the Small Business and Government accounts for employees, VIP executives. Expertly utilized the Apollo/Smartpoint GDS platform. I can efficiently identify Fly America Act, Open Skies Agreements for private and government contract fares. I am familiar with Bars, moving Pars and using companies Credit Card central bill accounts and individual corporate credit cards.

Selected Contributions:

•Virtual position for East Coast hours.

Sony Entertainment Group Travel Dept-Culver City CA.

Senior Travel Agent 2017-2019

Managed international and domestic travel arrangements for the Music Division, including several record labels, employees, artists, and bands. Expertly utilized the Apollo GDS to determine and clarify preferences, such as convenient dates and times, appropriate transportation to and from airport and hotel, and destination specifics to ensure proper arrangements, quality, best-cost services, and ultimate customer satisfaction. Developed detailed itineraries to guide travelers and document the overall travel process.

Selected Contributions:

• Contacting overseas hotels for artists and employees on my time due to the difference in the time zones.

• It allows us to make direct hotel reservations, canceling reservations, and changing forms of payment with the hotels.

•Work with Record Labels Epic, RCA, and Arista

American Express Global Travel – Phoenix, AZ.

Travel Coordinator, 2016 to 2017

Scheduled end-to-end domestic and international travel arrangements with private fares using Galileo GDS platform for global accounts, including Australia, Singapore, Malaysia, India, and Europe. Sustained up-to-date geographic and industry knowledge regarding routings, transit visas, specific country requirements, and tourism information. Provided comprehensive customer service to ensure preferred travel arrangements, quality services, efficient resolution of issues, and repeat customers.

Selected Contributions:

•Nominated Rock Star in customer service with the most top surveys for my team.

•Virtual position located in California during midnight hours booking in Australia,

• New Zealand, parts of Southeast Asia, Africa, and Europe.

Denso Products & Services – Long Beach, CA.

Travel Coordinator, 2007 to 2016

Worked on-site travel department for a global corporate company that has over 100 employees, including executive-level management. Served as administrator for SAP Concur, an online travel arrangement system, monitored self-booking and automatic booking arrangements and issued tickets to promote efficient and complete travel services for all staff. Maintained familiarity with travel guidelines, including Airlines Reporting Corporation (ARC) requirements.

Selected Contributions:

•Promoted efficient and seamless travel arrangements by coordinating ticket exchanges and issuing airlines tickets.

•Secured optimized pricing by compiling and analyzing quotes, amenities, and value-added services to create high-quality, customized ticketing for domestic and international travel at the best overall cost.

Additional Experience

Travel Consultant, Jarvinen Travel Center – Temecula, CA.

Manager / Travel Consultant, O’Neil Travel Agency – Riverside, CA.

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