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Analyst Service Representative

Bridgeport, CT
April 26, 2021

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Faye Lenore Friedman

*** *********** ***.

Bridgeport, CT 06610


A Senior Credit & Collections Analyst with experience in a variety of industries including manufacturing, banking, design and reprographics. I am a result-oriented problem solver who takes pride in her work. Strengths include excellent communication and interpersonal skills.


Senior Credit and Collections Analyst/Customer Service Representative

Santa Fuel,.Bridgeport, CT

(Creative Financial Assignment Shelton Ct 06606. 2014-Present)

Collections of receivables from clients and commercial accounts

Negotiated payment terms and pricing.

Over the counter deposits, Credit card and processing, posting cash

Working closely with sales, dispatch and customer service.

Scheduling oil deliveries and service calls

Working with Energy Assistance in determining credit issued and deliveries.

Senior Credit & Collections Analyst

National Reprographics, New York, NY 2001-2014

Collected receivables from major architects, engineers and designers

Supervised collection and billing associates

Negotiated payment terms

Working with clients with payment arrangements and budget planning

Developed strong customer relationships

Reviewed and resolved chargeback activity and collection discrepancies

Interacted with internal departments such as billing, sales and management to coordinate

the collection process.

Worked on the world trade center project assisted with design plans and created a payment schedule

As needed for the State of New York, Designers and Architects.

Circon Corporation Stamford, Ct 1997-2001

Reviewed and approved credit worthiness for potetial customers

Established credit limits and payment terms for new accounts

Calculated and reported monthly bad debt totals for management

Negotiated unique payment plans and arranged settlements for delinquent accounts

Reduced credit balance by more than 50% in a 60-day period

Credit & Collections Analyst

Pechiney World Trade (USA), Greenwich, CT 1993-1997

Maintained inventory levels of products used in the manufacturing of aluminum

Reconciled customer’s ingot and scrap metal accounts and provided monthly reports

to customers and suppliers

Set up new accounts and established credit limits for domestic and international customers

Education: Bassick High School, Bridgeport CT; Katherine Gibbs Business School, Norwalk, CT; Institute of Banking, Stratford, CT, and various business courses at Housatonic Community College, Bridgeport CT.

Skills: Microsoft Word, Excel, Pro IV Chess, AS 400, JD Edwards, Jemnet Billing System

Cargas Accounting System. Infosys Accounting Systems, Authorize.Net Credit Card Processing.

Additional Skills: Elder Care Management and Home Assistance.

References available upon request.

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