Faye Lenore Friedman
Bridgeport, CT 06610
A Senior Credit & Collections Analyst with experience in a variety of industries including manufacturing, banking, design and reprographics. I am a result-oriented problem solver who takes pride in her work. Strengths include excellent communication and interpersonal skills.
Senior Credit and Collections Analyst/Customer Service Representative
Santa Fuel,.Bridgeport, CT
(Creative Financial Assignment Shelton Ct 06606. 2014-Present)
Collections of receivables from clients and commercial accounts
Negotiated payment terms and pricing.
Over the counter deposits, Credit card and processing, posting cash
Working closely with sales, dispatch and customer service.
Scheduling oil deliveries and service calls
Working with Energy Assistance in determining credit issued and deliveries.
Senior Credit & Collections Analyst
National Reprographics, New York, NY 2001-2014
Collected receivables from major architects, engineers and designers
Supervised collection and billing associates
Negotiated payment terms
Working with clients with payment arrangements and budget planning
Developed strong customer relationships
Reviewed and resolved chargeback activity and collection discrepancies
Interacted with internal departments such as billing, sales and management to coordinate
the collection process.
Worked on the world trade center project assisted with design plans and created a payment schedule
As needed for the State of New York, Designers and Architects.
Circon Corporation Stamford, Ct 1997-2001
Reviewed and approved credit worthiness for potetial customers
Established credit limits and payment terms for new accounts
Calculated and reported monthly bad debt totals for management
Negotiated unique payment plans and arranged settlements for delinquent accounts
Reduced credit balance by more than 50% in a 60-day period
Credit & Collections Analyst
Pechiney World Trade (USA), Greenwich, CT 1993-1997
Maintained inventory levels of products used in the manufacturing of aluminum
Reconciled customer’s ingot and scrap metal accounts and provided monthly reports
to customers and suppliers
Set up new accounts and established credit limits for domestic and international customers
Education: Bassick High School, Bridgeport CT; Katherine Gibbs Business School, Norwalk, CT; Institute of Banking, Stratford, CT, and various business courses at Housatonic Community College, Bridgeport CT.
Skills: Microsoft Word, Excel, Pro IV Chess, AS 400, JD Edwards, Jemnet Billing System
Cargas Accounting System. Infosys Accounting Systems, Authorize.Net Credit Card Processing.
Additional Skills: Elder Care Management and Home Assistance.
References available upon request.