***** ********** *******, ******* *****, CA 92692
Phone: 856-***-**** E-mail: email@example.com
Military Veteran Network Administrator with over 8 years of experience in Network Administration, System Administration, Desktop Support, and managing IT Help Desk. I adapt quickly to learning new technologies and overcoming obstacles. I am always looking to learn new skills to add to my arsenal of IT knowledge.
AREAS OF EXPERTISE
Help Desk Management
Cisco routing & switching
Active DOD Secret Clearance
End user support
Development Planning and Financial Group: Senior IT Technician
September 2017 to Present
Manages network of 8 physical locations across the country
Network & System Administration
Handles all workstation, phone, and printer issues
Implemented new technologies such as help desk ticketing system, Network monitor (SolarWinds), System back-up and restore software (Acronis)
Responsible for purchasing hardware for new employees and account creation
Maintains network security with Mikrotik firewall
Conducts major office relocations and new office set-up
Manages all cloud back-ups and storage
Remote trouble shooting using Teamviewer
Trains employees with new software
Handles all software and hardware consulting
El Pollo Loco Inc: Senior Desktop Support Analyst
January 2017 to June 2017
Managed Network of 500 Users
Handled all end device, VPN, server, and network Support
Managed analog and VOIP phone systems as well as the company’s Verizon account for cell phones and personal hotspots.
Conducted daily server management
Utilized Dell K1000 and Heat Ticketing Systems for trouble tickets, and Keeping Inventory of All Machines.
Deployed and maintained Sophos End Point Security System, and Palo Alto Firewall for Network Security.
United States Marine Corps: Cyber Network Administrator
February 2013 to February 2017
Maintained a network of approximately 1,500 users
Managed IT help desk
Supervised a team of Marines conducting day-to-day procedures, network administration, and accountability and maintenance of gear,
Conducted Tactical Operations, building and maintaining networks from the ground up, in a deployment atmosphere with minimal resources
Built and managed all server (Exchange, domain controllers, file server, SQL, ect.).
Worked with PKI, SQL, Wave, WSUS, and Print Servers.
Utilized programs such as VMware, Hyper-V, Remote Desktop, VDI, and Ghost Casting
United States Marine Corps: Cyber Network Administration
Successfully Passed Cisco CCNA course mods 1- 4, Comp-Tia SEC+ Course, IT Essentials, NET+, and A+ VIA Cisco Net Academy & USMC MOS Training Courses
Currently working toward BS in Cyber Security and Information Assurance