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Desktop Support / System Administrator

Round Rock, TX
April 26, 2021

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Anthony Baldosaro

***** ********** *******, ******* *****, CA 92692

Phone: 856-***-**** E-mail:


Military Veteran Network Administrator with over 8 years of experience in Network Administration, System Administration, Desktop Support, and managing IT Help Desk. I adapt quickly to learning new technologies and overcoming obstacles. I am always looking to learn new skills to add to my arsenal of IT knowledge.


Network Administration

Active Directory

Help Desk Management

System Administration

Cisco routing & switching

Microsoft Exchange

Network Monitoring

Network Security


Active DOD Secret Clearance


End user support

IT Consulting


Development Planning and Financial Group: Senior IT Technician

September 2017 to Present

Manages network of 8 physical locations across the country

Network & System Administration

Handles all workstation, phone, and printer issues

Implemented new technologies such as help desk ticketing system, Network monitor (SolarWinds), System back-up and restore software (Acronis)

Responsible for purchasing hardware for new employees and account creation

Maintains network security with Mikrotik firewall

Conducts major office relocations and new office set-up

Manages all cloud back-ups and storage

Remote trouble shooting using Teamviewer

Trains employees with new software

Handles all software and hardware consulting

El Pollo Loco Inc: Senior Desktop Support Analyst

January 2017 to June 2017

Managed Network of 500 Users

Handled all end device, VPN, server, and network Support

Managed analog and VOIP phone systems as well as the company’s Verizon account for cell phones and personal hotspots.

Conducted daily server management

Utilized Dell K1000 and Heat Ticketing Systems for trouble tickets, and Keeping Inventory of All Machines.

Deployed and maintained Sophos End Point Security System, and Palo Alto Firewall for Network Security.

United States Marine Corps: Cyber Network Administrator

February 2013 to February 2017

Maintained a network of approximately 1,500 users

Managed IT help desk

Supervised a team of Marines conducting day-to-day procedures, network administration, and accountability and maintenance of gear,

Conducted Tactical Operations, building and maintaining networks from the ground up, in a deployment atmosphere with minimal resources

Built and managed all server (Exchange, domain controllers, file server, SQL, ect.).

Worked with PKI, SQL, Wave, WSUS, and Print Servers.

Utilized programs such as VMware, Hyper-V, Remote Desktop, VDI, and Ghost Casting


United States Marine Corps: Cyber Network Administration

Successfully Passed Cisco CCNA course mods 1- 4, Comp-Tia SEC+ Course, IT Essentials, NET+, and A+ VIA Cisco Net Academy & USMC MOS Training Courses

Currently working toward BS in Cyber Security and Information Assurance

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