Resources Manager Service

SUMMARY

SKILLS

EXPERIENCE

GLORYANN JACKSON

Charlotte north carolinia C: 718-***-**** ************@*****.*** A professional with a comprehensive range of experiences in financial management, administration, staff development, project planning and implementation. Self-starter with an effective

combination of organization and

excellent communication skills

Solid analytical, research, and

problem-solving abilities

Highly motivated, team player

and excellent communicator

Strong leadership skills

Proficient in Microsoft Word, Excel

and Outlook

11/2004 to 02/2020 Senior Human Resources Manager

Walmart Stores Inc. Orlando, FL

Oversee the hiring process of new staff, orientation, training, staff meetings, and background checks

Maintain a safe, respectful, hospitable and professional atmosphere Design staffing strategies for all hiring needs

Responsible for knowing and consulting upon all areas of Human Resources, including hiring/termination, corrective action, complaints, and policy interpretation

Help maintain consistency in delivery of services with regards to programmatic policies

Provide support and supervision to employees, including individual and group support

Design and manage enactment of Human Resources policies and initiatives.

09/2003 to 10/2006 Service Manager

Millenium Honda Long Island, NY

Created and monitored estimates and repairs & services on customer's vehicles

Prepared written service plans with specified deadlines for customers Served as a liaison with dealership and customers

Oversaw service department budget and informed management of discrepancies

Collaborated with customers to discuss service needs and offer available ACTIVITIES AND HONORS

solutions

Participate in meetings and training on new merchandise Resolved customers issues by providing timely and effective solutions Helped maintain consistency with coworkers

08/1995 to 08/2003 General Manager

Liberty Auto Collision Queens, NY

Created and monitored estimates on service & repairs Maintain accurate client records

Encouraged, trained and supervised staff members in my division Managed scheduling for 30 employees to ensure optimal productivity. Coordinated monthly staff meetings, training and ensured staff complied with company policies and regulations

Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.

Managed payroll and health insurance enrollment

President of Walmart Community Donation

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