ASHTON RAMSEY

504-***-****

adlz6f@r.postjobfree.com

SKILLS

excellent customer

service skills

quick problem solving

organization and

attention to detail

extensive wine

knowledge

years of fine dining

experience

identifying and fulfilling

guests’ needs

exceptional leadership

and team management

skills

years of experience on

multiple point of sale

systems

CERTIFICATION

Emeril’s Corporation Wine

Program

EDUCATION

Frederick Douglass High School

Diploma

OBJECTIVE

To take my skills and expertise

that I have gained from past

work experiences and embark

into a new career advancement.

My goal is to do my best to help

my company strengthen and

grow, as well as have the

opportunity for personal growth

and accelerated career path.

EXPERIENCE

GW FINS, New Orleans, LA — FOH Manager

September 2010 – Current

Floor Manager – manage the servers, customer service, complaints, food and wine sales, building maintenance

Payroll review/approve timecards, monitor overtime, manage PTO request

Restaurant operations purchasing/inventory for back of the house including glassware, trash cans, buss tubs, cutlery, plate ware, and uniforms

Hands on hiring, on boarding, training and development of staff. Develop training programs for spirits, wine, food and customer service

Inventory wine and liquor management, cost control, and purchasing

Social Media Monitor websites (Open table, Yelp, Trip Advisor) for restaurant reviews and customer feedback

Maitre’d Seat the restaurant accordingly which affects the performance of the servers and cooks as well as the service and food quality NOLA RESTAURANT, New Orleans, LA – Captain, Head server May 2001 February 2010

Manager in Training Programs floor management, ensure effective communication between kitchen and wait staff, involved in wine selections/tastings, monthly audits, safety regulations, HR trainings.

Captain and front waiter team leader, in depth knowledge of wine and menu,

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