Casino Security

Justin Laughner

San Diego, California 760-***-**** *********@*****.***

Professional Experience

Director of Operations 2018 - Present

Golden Acorn Casino

Serves as the interim General Manager.

Manages a staff of 105 employees

Tripled the revenue for the travel center going from 48k to 152k per month.

Increased annual EBITDA by 1.6 million dollars property wide.

Streamlined staff and budget to cut labor costs by 12%

Created inventory control measures to reduce cost of goods and increase profit margins.

Reorganized multiple departments to streamline operations and maximize efficiency.

Create and adapted policy and procedures streamline operations improving efficiency that effects EBIDTA.

Currently manage an annual budget of 3 million dollars, while successfully remaining within budget.

Created COIVID-19 training programs and procedures to defend against an outbreak on property.

Authored policy and procedure for gaming compliance, AML title 31, ABC regulations and all compliance related risk and safety procedures.

Work state and Federal regulatory agencies to ensure compliance at multiple levels.

Created inventory control measures to reduce cost of goods and maintain profit margins.

Create and adapted security policy and procedures for Golden Acorn Casino to ensure guest and employee safety.

Work with local and national level emergency responders to create a community emergency action plan in the event of large of disasters.

Creates and administers training to improve guest service interaction with all departments on the property.

Public Safety/Security Manager 2013 – 2018

Harrah’s Resort, Southern California

Serve as the acting Director of Security and Safety operations.

Develop security plans for entertainment events such as concerts, day/night club operations, large pool events, conventions and other special functions.

Manage public safety and security operations to create a secure and inviting environment for guests and staff of a 1200 plus room luxury casino resort hotel which averages 80-90% occupancy.

Create and adapted public safety policy and procedures for Caesars Entertainment to ensure guest safety.

Elevated the security department into the top 10 for guest satisfaction for the Caesars brand

Achieve a goal of 0 workman’s compensation claims for one year.

Evaluate management structure to allow for maximum efficiency and cost savings. This has resulted in an approximately 100k savings.

Responsible for departmental recruiting to ensure the highest quality candidates are brought onto the team. I am proficient using applicant-tracking systems such as Taleo and HODES.

Manage disciplinary and performance management process for employees while developing an internal structure that supports development of teammates

Foster and cultivate a safety culture that has seen a decline in OSHA reportable incidents and a decrease in workman’s compensation claims across the resort.

Create security plans and policies which encompasses interior and exterior safety measures to ensure guest and employee safety.

Develop emergency actions plans for the resort to respond to natural disaster, major power loss, and active shooter.

Lead investigations and acted as a liaison with federal, state and local law enforcement agencies in regards to fraud, theft, assault and other various criminal activity associated with a large resort hotel.

Administer the lost and found software to streamline the lost and found program.

United States Marine Corps 2001 – 2013

Counterintelligence, Human Intelligence Specialist

Badged and credentialed counterintelligence agent for the US Marine Corps responsible for managing and supporting intelligence teams. Designated as the sole intelligence and force protection subject matter expert for organizations ranging from 120 to 2,000 personnel.

Created and developed a human source network which was nonexistent in a hostile environment.

Successfully created deployed operational operating procedures for portable secure communication systems such as the BGANS system.

Authored, scripted and logistically planned training events for US and Foreign military groups in CONUS and abroad.

Worked with Federal Agencies and Foreign Government services to ensure the safety of US Service Members and civilians while overseas.

Assisted in creating a Documentation Exploitation Department allowing for the processing and dissemination of captured material to be exploited and quickly turned around to the units in the field. This resulted in a real time flow of information giving a more complete picture of the adversary in the field.

Worked with foreign governments and unofficial organizations at all levels to create safety and security plans to safeguard the lives, assets and reputation of US government organizations.

Safeguard the lives of confidential informants and US service members through personal protective measures, and operating policies and procedures.

Partner with federal agencies and foreign government services to ensure safety of US service members and civilians through threat analysis and risk management processes.

Create intelligence reports and threat assessment surveys impacting national intelligence level.

Manage quarterly budgets of $150,000 for training and certification of specialized training.

Military Police Officer 2001 – 2004

United States Marine Corps

Assistant shift supervisor responsible for providing leadership and direction, practicing sound judgment during stressful, chaotic and dangerous situations.

Respond to incidents ranging from assault, robbery, domestic violence and bomb threats.

Work with local and federal law enforcement agencies through jurisdictional provisions to prosecute criminal US Code violations.

Communicate with individuals in high stress situations to diffuse life threatening and dangerous situations.

Education and Certification

Bachelor of Science, Psychology University of Phoenix (2016)

Human resources Management Certification, University of Phoenix (2017)

OSHA 10hr course for General Industry (2019)

FEMA NIMS ICS 100 (2019)

Ca ABC Lead Certified

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