Executive Assistant Administrative

Aymee Velazquez

Miami, Florida, United States

**********@*****.*** 305-***-****

linkedin.com/in/aymee-velazquez-3513b8a5

Summary

With over 35 years’ experience working with high level executives. I am a problem-solver that takes ownership of tasks quickly. Exceptional ability to handle multiple tasks efficiently with the capacity to prioritize workload. Outstanding work ethic combined with excellent communication and interpersonal skills. Thrive in both independent and collaborative work environments. Currently looking for a part-time Virtual Assistant position. Data Entry leader. Excellent Customer Service Rep - Microsoft Teams Leader - Client Relationships Manager I am available Immediately.

Experience

Customer Service Representative

Accenture

Mar 2021 - Present (2 months +)

Customer Service Support Team. Respond to callers confirming information and appointments in a challenging environment. Act quickly and friendly to assure callers are comfortable. Handling multiple agent’s questions at a time to efficiently address customer needs.

-Selected to mentor/oversee (15) agents in a team while directly reporting to management.

-Mentor a group of (15) agents, providing daily guidance and weekly training to upskill them.

-Ensure all Collabera/inbound agents are providing superior customer service.

-Review agent calls and provides feedback to team leads.

-Work with the management to ensure that any call issues are identified and corrected through escalation.

-Answer questions about the process or issue scenarios for new agents

-Provide backfill and support for team Leads as needed.

-Develop strong attention to detail and investigative capabilities to help resolve X issues. Skills:

-Client Relationship Management

-Operational Excellence

-Training and Performance Support

-Training Needs Analysis

-Inclusive Leadership

-Relationship Management

-Inclusive Leadership

-Continuous Improvement

Executive Administrative Assistant

Robert Half

Dec 2016 - Mar 2021 (4 years 4 months)

Executive Assistant

Aymee Velazquez - page 1

Merrimac Ventures, L.C.

Feb 2018 - Nov 2019 (1 year 10 months)

Executive Administrative Assistant

Abbott

Feb 2017 - Jan 2018 (1 year)

Provide high level administrative support to executive office of the Director of Innovation and Development and the Director of Human Resources for Latin America. Managing daily calendars to effectively leverage their time. Serve as liaison for communications with senior managers, clients, and employees. Assists in the preparation and coordination of internal and external meetings and events. Arrange schedules and meetings and may act on behalf of the Directors in routine matters. Executive Administrative Assistant

UDT

Mar 2014 - Feb 2017 (3 years)

Provide Administrative support to five (5) high-level Executive, Including the VPs for SLED and Commercial Sales, the CTO, CIO and CFO as well as their teams. UDT is a fast growth technology solutions provider helping Fortune 500 and middle market corporations, manage their technology infrastructure and navigate the path to cloud technology, allowing them to focus on the innovation and growth of their business. Managed daily calendars while effectively leveraging their time. Used independent judgment to make decisions on personal or business related matters of significance and take appropriate action in a suitable time frames. Provide excellent time management with meticulous follow-up.

Executive Assistant to GPM / Tenant Services Coordinator Hines

Sep 2009 - Mar 2014 (4 years 7 months)

Hines is one of the largest and most respected real estate organizations in the world. Worked with Managing Director, Property Manager and Assistant Property Managers to resolve day to day issues in a timely manner. Communication with tenants, vendors, and security on a wide range of tenant/building issues. Work directly with onsite brokers to expedite new leases and renewals. Review and maintain accurate records of vendors and tenants including maintaining valid certificates of insurance. Special projects, audit, refinancing, etc.

Marketing Team Coordinator/Assistant to Vice President of Marketing Ryder Supply Chain Solutions

Sep 2006 - Aug 2008 (2 years)

Work directly supporting VP of Marketing and team of Directors. Scheduling internal and external meetings, appointments, interviews and group conferences. Coordinate detailed domestic travel and expenses. Coordinate customer events. Managed collateral for sales force working directly with internal warehouse and vendors.

Office Manager and Executive Assistant to CEO

AIG

Jan 2004 - Aug 2006 (2 years 8 months)

Aymee Velazquez - page 2

Executive Assistant to CEO/Office Manager. Managing daily agenda, coordinate detailed and extensive domestic and international travel; schedule internal and external meetings. Control confidential documents. Maintain personnel records. Review expense reports and travel summaries. Overlook all aspects of daily office functions, including working directly with Human Resources on the recruitment of all adminsitrative staff. Manage vendor relations, process payments, office supplies, corporate cards, departmental meetings, notices, fire drills, parking, security, special events, etc. Executive Assistant VP Latin America and Caribbean Chevron

Jan 2001 - Dec 2004 (4 years)

Managed agendas and day to day support for the Country Managers for both Latin America and the Caribbean as well as direct liaison with their teams at Headquarters and in countries. Prepare presentations. Developed and coordinated extensive domestic and international travel, meetings, appointment and conferences. Compiled various monthly financial reports. Managed, organized and distributed full range of confidential documents. Worked on managing projects as needed by team. Executive Assistant to Partners/Directors/ Professional Staff Dev & Recruiting Coordinator

McKinsey & Company

Oct 1998 - Oct 2001 (3 years 1 month)

Executive Assistant to Managing Directors and their teams. Coordinate meetings, conferences, detailed domestic and international travel arrangements. Produced and edited documents according to standard procedures and tight time constraints. Liason with cilents and all levels of internal staff. Worked directly with Recruiting Director on organizing interviews, group lunches, decision meetings and final offer letters. Coordinated weekend events for candidates, group dinners, neighborhood tours and office presentations.

Executive Administrative Assistant

Hemisphere Services, Inc. / Ray-o-vac Batteries Latin America Jan 1987 - Oct 1998 (11 years 10 months)

Administrative Support to CFO / Engineering Manager and Accounting Manager / Auditor. Coordinated domestic and international travel and business meetings. Managed data files / correspondence, spreadsheets. Managed Accounts Receivables and Accounts Payables, and Bank Reconciliations of holding company and its subsidiaries. Processed monthly audit reports. Manage sort and distribute incoming and outgoing correspondence. Process Expense Reports and covered the front desk. Executive Assistant / Office Coordinator / Cashier Dean Witter Reynolds (Morgan Stanley)

Jan 1983 - Dec 1987 (5 years)

Administrative Assistant to Managing Director. Managing calendars, meetings, appointments, travel. Maintained correspondence and data fiels. Supervised daily general operation of office staff. Screened and interviewed new applicants. Scheduled new hire orientation. Maintained personnel files and time keeping records. Worked as Cashier handling a/r and a/p and providing customer service. Education

Aymee Velazquez - page 3

Miami Dade College

Associate's Degree, Business, Management, Marketing, and Related Support Services

Miami Dade College

Skills

Management • Customer Service • Sales • Executive Administrative Assistance • Administrative Assistance • Spreadsheets • Account Management • Project Management • Human Resources • Marketing

Aymee Velazquez - page 4

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