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Administrative Assistant Customer Service

United States
April 25, 2021

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Destinee C. Steele

*** *. ****** ***** *********, MI 49036 517-***-**** 517-***-****

Seeking to obtain a challenging administrative career utilizing my obtained education and professionally developed expertise

Key Skill Areas

Legal Research & Writing

Computer Applications

Office Administration

Law Office Management

Proactive Problem Solving

Document Preparation

Multitasking & Prioritization



Collaborative Teamwork

Inspection Manager

Tax Preparation

Public Notary – Michigan

National Notary Association Member – 160504987


Acquired solid academic background in diverse areas of law, including: Civil Procedure, Legal Research and Writing, Wills, Trusts, & Probate, and Document Preparation, Cost Analysis, Auditing, Financial Accounting, Payroll and Payroll Taxes.

Strong communicator with the ability to collaborate effectively with diverse clientele

Computer Proficiency: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Crystal Reporting

Advanced Skills in Microsoft Word and Excel – Pivot Charts/Tables, Horizontal and Vertical lookups, Template Creation, Formula Usage, Data Validations, Spreadsheet formatting.


Bachelor’s Degree in Business Administration in Accounting – Siena Heights University Dec 2009


Certified Notary Closing Agent – National Notary Association – January 2019

Professional Experience

Sports Truck USA March 2020 – May 2020

Shipping/Invoicing Specialist – Coldwater, MI

Sort and process order pick tickets between freight and UPS shipping areas

Process invoices for order shipping

Labeling orders for shipping

Grateful Signature Signing February 2020 - Present

Certified Loan Signing Agent/Mobile Public Notary – SW Lower Michigan

General Notary Work – Trusts, Deeds, POAs, Assorted documents

Certified Signing Agent – Debt Consolidations, Loan Modifications, Refinances, Reverse Mortgages

Branch County 911 October 2019 – December 2019

911/Central Dispatch Telecommunicator – Coldwater, MI

Effectively multi-task and communicate, monitor and dispatch services requests utilizing information received.

Possess clear, understandable telephone and radio voice to provide information regarding service requests.

Operate computerized telephone, radio and mapping systems to provide services of EMS, Police and Fire requests.

Provide emergency medical instructions (EMD) by phone to callers.

iMPact Business Group / Stryker June 2019 – October 2019

Sr. Customer Service Representative - Kalamazoo, MI

Customer Service and Order Verification

Utilization of SAP and Salesforce programs to process electronically submitted order requests.

P.I.E. Management / CLEAResults December 2018 – March 2019

Incentive Rebate Processor – East Lansing, MI

Manages and processing of rebate / incentive applications and claims for energy savings programs,

Prepares and reviews required documentation.

Performs any combination of routine calculating, posting, and verifying duties of financial data and records.

Talent Burst Inc / Consumers Energy August 2018 - November 2018

Administrative Assistant II/ Auditor - Jackson, MI

Quality Assurance of reports submitted to compliance technicians Lead Compliance Technician weekly and monthly.

Utilize Microsoft Excel, SAP and Inspection Manager to complete quality assurance audit reports utilizing assigned job aids for the Southwest and Southeast Zones.

Complete calculations on audit reports in a timely manner.

Business Cards Plus November 2017 – August 2018

Receptionist - Kalamazoo, MI

Prepares and assembles electronic proof and pricing requests and changes daily.

Maintains filing system.

Prepare daily, weekly and monthly tally of customer service calls, proof sent, quotes typed and reprints to Owner, Accounts Receivable, Production and Marketing managers monthly.

Process all incoming and outgoing mail daily of UPS, USPS and FedEx.

Notify dealers of completed products ready for pick up on a daily basis.

Prepare monthly the corporate samples and submit the via USPS to their respective dealers.

Proof read and attach invoices to work orders.

Axelon Services / Abbott Nutrition Apr 2014 – November 2017

Administrative Assistant II - Sturgis, MI

Prepares, edits, files, assembles documentation such as reports or technical documents, records, or correspondence.

Maintain official and merit raise error records all full-time employees on a quarterly, semi and annual reviews.

Monitor and update the daily schedule start and end times record execution.

Monitor, update and distributed daily, weekly and monthly discrepancy tally for all powder packaging lines.

Draft Plant Information Reports and Sample Requisitions for missing samples and error corrections.

Monitor and update PQA samples times daily for all lines in AMAPS System.

Audit batch records daily for errors.

Maintain HMF contractor attendance schedule daily.

Document tally information regarding powder waste for HMF line to management on a batch-by-by basis.

Assist Technical Trainer, EH&S Specialist, Micro/ Project Coordinators as needed.

Compile BBP Idea tally cards monthly.

WRProfessionals Oct 2013 – Apr 2014

Court Document Researcher Coldwater, MI

Verification of Federal and State tax liens and Probate documents in Calhoun, St. Joseph, Hillsdale and Jackson Counties in Michigan and Steuben and Lagrange Counties in Indiana.

Data entry of probate documents for all counties in the United States.

Daily use of Microsoft Excel to document tax lien and probate document information.

Kforce Inc/ PNC Bank Dec 2011 - Aug 2013

Various Banking Positions - Kalamazoo, MI

Evaluate new loan application requests ensuring all provided forms and foreclosure accounts for errors

Research and location of missing documents pertaining to the remediation and review process

Calculate and prepare Commercial Loan Payoff Statement Requests

Dollar General Oct 2012 – Mar 2013

Lead Sales Associate - Quincy, MI

Management and review all aspects of store operations including opening and closing procedures, cash management, customer service, and inventory.

Performs any combination of routine calculating, posting, and verifying duties of financial data and records.

Bankers Life – Kalamazoo, MI July 2007 – March 2013

Senior Administrative Recruiter

Recruiting and prescreening of candidates for sales and recruiting positions

Conduct up to 150 cold calls for interview for Kalamazoo, Fort Wayne and South Bend areas daily.

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