Information Technology Specialist with 5+ years of experience in System Administration, Disaster Recovery, and Virtualization. Pivoting into a new career to focus on cloud technology architectures and auditing business processes for organizations.
Technology Specialist New York City Department of Education 2018 – Present
oDrive 99% uptime by leading day-to-day support on IT systems, including monitoring and problem resolution for the client, server, storage, network, and mobile devices.
oDrafts and finalized Standard Operating Procedures (SOP) to implement and train the team to effectively utilize disaster recovery tools, including Microsoft Hyper-V, Microsoft DFS, and Microsoft Data Protection Manager.
oResearches and recommends innovative, and where possible, automated approaches for system administration tasks, including researching and recommending equipment and applications for deployment.
oDevelops the scope, deliverables, and timelines to execute software, system, and network upgrades. Conduct risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection concerns and needs.
oAnalyzes and recommends refinements to functional and system requirements and specifications to ensure software, hardware, and systems quality and functionality.
oManages system capacity to ensure adequate space and resources are available for new and existing client projects.
oRegularly evaluate cloud applications, hardware, and software.
oDefining, planning, implementing, maintaining, and upgrading security measures, policies, and controls.
oUpdating software with the latest security patches and ensuring the proper defenses are present for each network resource.
IT Analyst (CONTRACT) Center for Supportive Schools 2018
oParticipated in all phases of the database development life cycle by providing well-defined analysis, design, code, development, test strategy, and troubleshooting to implement software applications, procedures, and functions.
oSupported the development and delivery of platform engineering diagrams, installation instructions, system configuration requirements, and test verification and validation reports.
oDeveloped data models, technical design specifications, activity diagrams, and used cases to build training modules and support materials.
oCollaborated with internal and external stakeholders to develop virtual server environments and create spaces allocated for unit testing, integration testing, load and performance testing, and functional validation and verification of platform software.
oEnsured installation processes configured the application and database instances to meet STIG requirements; Routinely used automated code scanning procedures to identify and correct potential vulnerabilities in source code.
Technology Specialist Research Foundation of The City University of New York 2014 - 2018
oMaintained security compliance to all regulatory guidance by ensuring system hardware, operating systems, software systems, and related procedures adhere to company policies and procedures.
oProvided cross-functional training and collaboration with varying departments for technology-related projects and deliverables.
oDesigned, documented, modified, tested, installed, implemented, and supported new and existing applications software and hardware.
oPerformed maintenance to the SMS infrastructure, developed processes procedures and automated workflows to support package creation, testing, and deployment of applications and Windows updates to workstations and servers.
oDeveloped and implemented programs to ensure that systems, network, and data users were aware of, understood, and adhered to systems security policies and procedures.
oProvided tier 3 support to internal and external partners and stakeholders for escalated matters. Planned, deployed, and evaluated the impact and possible risks of secure printing systems.
oSpearheaded the system administration for deployment and integration of Windows 7 to 3,000 users.
Operating Systems Windows 7/10, MacOS Linux Databases MS SQL Server Oracle
Tracking JIRA MS Project DevOps Azure DevOps
Business/Data Analysis Amazon RedShift P/L SQL Cloud Technology AWS MS Azure Oracle
Business Communications Zoom MS Teams Skype for Business Cisco WebEx
Bachelor of Science in Computer Systems Technology
New York City College of Technology
AWS Certified Solutions Architect Associate Earned 2021
CompTIA Security+ ce Earned 2021
Creating an Amazon Virtual Private Cloud (VPC) with AWS CloudFormation
oLaunched an AWS CloudFormation template and created four subnets Amazon VPC
oUnderstood the basics of using AWS CloudFormation
oResearched the basics of a VPC
Introduction to Amazon EC2
oLaunched, resized, managed, and monitored an Amazon EC2 instance