Lachelle King-Wiley

630-***-****

adlyhr@r.postjobfree.com

Lombard IL 60148

SUMMARY OF OUALIFICATIONS

Customer Service (10) years of Experience

Committed to Customer Satisfaction and Excellence

Excellent experience of working on autodialer and making effective outbound calls

Professional Phone Etiquette

Product Knowledge

Effective Communication, Listening and Conflict Resolution Skills

PROFESSIONAL EXPERIENCE

Federal Govt – Naperville, Illinois Jan/2020 –till now

Unemployment office (Customer Service rep.)

Handling call 100 calls per day through autodialer

Taking calls related to unemployment and adding the information into system to make sure they get benefits

Reason of GAP : Fiance countered cancer and unfortunately he is deceased

VIDEO INSTALLATION TEAM, Naperville, Illinois 05/08 - 12/18

Customer Service Representative

Performed cold calls to attract potential customers by answering video surveillance installation and Service questions, suggested information about other products and Services

Planned and scheduled installation process Verified all equipment had been received per the sales order

Making outbound calls through autodialer to collect the payments through various methods like credit/debit card etc

Handling around 100 calls a day

Opened customer accounts and recorded account information

Developed strong relationships with established accounts holder while acquiring new accounts

Professionally handled incoming requests from customers and ensured that issues were resolve both promptly and thoroughly

Gathered customer information, accessed and fulfilled customer needs, educated the customer where applicable to prevent the need for future contacts and documented interactions through Contact tracking

Provided quality service and supported in a variety of areas including billing Used automated information systems to analyze the customer's situation Continuously evaluated and identified opportunities to drive process improvements that positively impact the customer's experience

Responsible for compiling and generating reports as they relate to customer Service

Contributed to team effort by accomplishing related results as needed

R. SCOTT CONTRACTORS INC, Chicago, Illinois 01/05-04/08

Office Assistant

Answered phones and gave information to callers, took messages, or transferred calls to appropriate individuals

Handled 20-30 calls a day related office inquiries

Tracked, stocked, and re-ordered office and kitchen supplies inventory

Kept up the overall appearance of the office and placed work orders for maintenance issues Opened and distributed incoming mail and other materials.

Assembled and sent out or dropped off outgoing mail and FedEx packages

Performed copying, printing, and binding

Maintained and troubleshoot office equipment including copier/fax/scanner and postage meter

Greeted visitors to the office

Ran errands including delivering proposals and bids to clients, or going to Office Max, Kinko's, etc

EDUCATION

Rezin-Orr High School - Diploma -

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