***** ******** **** **** ***. ***

Oklahoma City, Oklahoma 73120

405-***-**** adlygj@r.postjobfree.com

TENNIA RASHALE HAWKINS

Professional summary

Highly motivated, solutions-focused professional with over twenty years’ experience in sales, and customer service. Ability to manage multiple tasks without compromise of quality or productivity. Exceptional communication and organizational skills achieving results that surpass company goals. Customer service professional dedicated to effective team management and customer satisfaction.

Skills

Intermediate proficiency in Microsoft Office Products

Organization

Attention to detail

Developing strategies

Microsoft Outlook

Conflict resolution

Work History

TTEC, AUTO CLAIMS ADJUSTER, OKLAHOMA CITY, OKLAHOMA

DECEMBER 2019 – CURRENT

Investigate and process insurance claims filed by policyholders.

Verify that coverage applies through an insurance policy.

Evaluate damages to ascertain compensation amount.

Consult police and hospital records.

Record data and statements in report.

Evaluate all information to determine how claim should be handled.

Created reports detailing the events and damage related to the claim.

ADMINISTRATIVE aSSISTANT, KELLY SERVICES, OKLAHOMA CITY, OKLAHOMA

APRIL 2018 – DECEMBER 2019

Prepares reports, presentations and flow charts.

Processes incoming and outgoing communication and correspondence to ensure proper dissemination of information.

Prioritizes and schedules management-level employee time and availability for efficient use of resources. Tracks and maintains designated conference room schedules.

Orders and maintains office supplies. Plans and implements logistics for internal and external events and meetings.

Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for manager's approval if not completed by Telephone Operator.

Processes and distributes incoming and outgoing mail for the office and Associations.

Keeps work spaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.

Processes print jobs, scanning and faxing as general office support when needed. Arranges for delivery and pick up of documents from storage when necessary.

TITLE SPECIALIST, SUTHERLAND GLOBAL SERVICES, OKLAHOMA CITY, OKLAHOMA

August 2014 – May 2015

Researched customer inquiries utilizing company resources and customer conversations to provide action plans.

Prior to accepting a reverse mortgage, I examined title insurance policies

Confirmed all assignments were submitted to avoid a break in chain of title.

Checked all loan ledgers, and property taxes for delinquencies.

CUSTOMER SERVICE MANAGER, WEST CORPORATION, OKLAHOMA CITY, OKLAHOMA

January 2013 – July 2014

Provided post-sales customer support by contacting assigned customers based on established schedule to ensure customer satisfaction and to provide updates and reports to each customer.

Effective liaison between customers and internal departments.

Maintained up-to-date knowledge of product and service changes.

Managed workflow to exceed quality service goals.

Participated in the activities associated with a variety of projects, which may include organizing customer project folders, documenting site and network activity.

Verified order design in partnership with account team and customer.

Provided maintenance support to customers ensuring adherence to department policies, procedures and timelines.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Developed and maintained positive customer relations by ensuring that customer requests were handled appropriately and in a timely manner.

BUSINESS DEVELOPMENT MANAGER, OFFICEMAX, NORMAN, OKLAHOMA

March 2010 – August 2012

Met or exceeded service and quality standards every review period.

Introduced the Integrated Business Solutions Package to a multitude of small and large companies.

Assess current industry trends to determine optimal talent pools and negotiate terms on both client and candidate sides.

Managed a client base of over three hundred accounts.

Investigated and solved customer concerns.

Performed cold call campaign daily to generate new sales opportunities.

Administrated and updated excel spreadsheets to track client base, potential clients and lead sourcing.

Participated in and assisted with planning of company-wide initiatives to improve the ordering process, reduce costs and improve quality of service.

Set up new accounts.

CUSTOMER SERVICE SPECIALIST, THE HARTFORD, OKLAHOMA CITY, OKLAHOMA

July 2008 – November 2009

Advised clients of current coverage’s updated account information.

Simultaneously used multiple computer applications to enter claim information.

Provided initial services to customers by explaining the claim process.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidentiality requirements at all times.

Met all customer call guidelines including service levels, handle time and productivity.

Education

BBA: Organizational Leadership Degree (anticipated) May 2021

Southern Nazarene University - Oklahoma City, Oklahoma

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