Service Customer

● DOB: ** March ****

● Citizen: Zimbabwean

● Phone: +974-********

● Email : ***********@*****.***

ANESU TAKAWIRA

INTRODUCTION A confident individual with a strong passion and 4+ years experience in providing exceptional customer service experience. Comfortable working in a fast paced environment and able to build and maintain good relationships with work colleagues and customers through a genuine desire to understand their needs and support them. Currently looking for a suitable opportunity to develop both personally and professionally.

EXPERIENCE BREWSKIS AND GRUB, DOHA

Service Captain

October 2020- Present

•Ensuring high quality dining experience

•Resolving complaints and queries

•Ensuring smooth operation through teamwork and communication.

•Assist with service excellence training.

QATAR AIRWAYS, DOHA

Customer Services Agent

February 2020- June 2020

•Resolving customer queries or complaints and ensure service recovery

•Assist passengers with self-service check-in kiosks

•Inspect and verify passenger documentation

•Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations

Page 2

SOCIETY CAFÉ ZIM, HARRE

Supervisor

April 2018- August 2019

•Resolving customer queries or complaints and ensure service recovery.

•Inventory and maintenance of par levels for front of house items and those used within the café.

•Contributing to meet and maximize the monthly revenue budget for the respective outlet.

RIGHT BITE CATERING LLC, NATHALIE’S CAFÉ, DUBAI

Captain Waiter/Supervisor

December 2015- March 2018

•Work in close cooperation with the Kitchen and Stewarding as well as the cashiers to ensure a smooth running operation

•Inventory and maintenance of par levels for front of house items and those used within the café.

•Maintaining a professional and friendly relationship with patrons to ensure their well-being

SKILLS AND

ABILITIES

•Effective communication and good interpersonal skills

•Competent leadership skills

•Active listening

•Teamwork

LANGUAGES

EDUCATION

•ENGLISH (FLUENT)

•SHONA (NATIVE)

Bsc HONORS DEGREE

REFERENCES REFERENCES UPON REQUEST

Contact this candidate