Customer Service
Resume:
SUMMARY
Seeking a challenging position in a reputable
organization to expand andutilize my learning, skills and knowledge. Possess excellent communicationskills and have an eye for detail. Flexible to work in any
environment asrequired.
PROFESSIONAL SKILLS
Basic computer knowledge
Problem solving skills
Technical orientation
Customer focus
Attention to detail
Service mindset
Accounting
Sales
CONTACT
Phone-863-***-****
Email: *******************@*****.***
PAN- BOFPC1697R
Passport-S7357050
LinkedIn: Subham Chakraborty
PERSONAL INTERESTS
Football
Exploring Places
Swimming
Athletics
Music
Gregarious
SUBHAM CHAKRABORTY
PAST EXPERIENCE
RELIANCE INFOCOM 2020-2021
ASSOCIATE
Adhere to rostered timing, scheduled shifts and activities Capture customer details and data relevant to the call or service Resolve customer queries within agreed timelines
Manage outbound campaigns as per business requirement Increase, develop and retain customer base through relationship building and service
Follow all contact center policies, procedures, code of conduct and legislative requirements
RELIANCE AJIO 2021-PRESENT
Manage all customer interactions as rostered within parameters Demonstrate ownership on calls when contacted by customer Respond to all customers in appropriate tone and language Offer a solution-based approach for all customer interactions Educate the customer at every given possible opportunity Ensure updation of product, system, process and policy knowledge ADVISORY VOICE
BRAINWARE UNIVERSITY
I pursued BBA focusing on the areas of management with learning new things at every stage of course period
Bachelor of Business Administration
SOUTH POINT SCHOOL
I have passed with scoring 6.8 CGPA at Higher Secondary Level 12th Standard
COMMERCE
INTERNSHIP
EVENT ASSOCIATE
PRAN RFL GROUP
ANALYZING THE OVERALL RETAIL FUNCTION
UNDERSTANDING THE CUSTOMER BEHAVIOR
INTERACTION DIRECTLY WITH THE CONSUMERS
SUPPORTING THE SALESMEN TOWARDS SELLING PRODUCTS
AND MAINTAINING CSR
Contact this candidate